Public Partnerships

Public Partnerships

Customer Support Representative - Part Time

US NY - Latham · Part-time

Sponsorship not specified$12k-$22kDetected 23 days ago
Outbound SalesCustomer SupportProblem Solving

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odds of building a lasting career here

39Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 7 green-card filings in this occupation, 100% were for a worker who already held the job.

Green-card follow-through: 67%

Of 6 labor certifications old enough to have been used, 2 expired without the employer filing the next step. Median time from filing to decision: 506 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Files H-1B transfers

1 transfer filing in the last year, covering 1 worker. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • It's fun to work in a company where people truly BELIEVE in what they're doing!
  • We're committed to bringing passion and customer focus to the business.

Responsibilities

  • Deliver exceptional customer service by handling high-volume inbound and outbound calls with professionalism, empathy, and efficiency
  • Accurately document all customer interactions, inquiries, and resolutions to meet audit and compliance standards
  • Manage administrative tasks such as support tickets, email, and mail routing while maintaining strong attention to detail
  • Develop and maintain in-depth knowledge of program rules, policies, and internal systems to resolve customer inquiries confidently
  • Apply strong problem-solving and troubleshooting skills to address customer concerns and deliver timely resolutions
  • Public Partnerships LLC (PPL) supports people who use long-term care services to self-direct their care. As the Statewide Fiscal Intermediary for New York's CDPAP program, PPL helps ensure individuals can live independently with the support they need.
  • Public Partnerships LLC (PPL) supports people who use long-term care services to self-direct their care.
  • As the Statewide Fiscal Intermediary for New York's CDPAP program, PPL helps ensure individuals can live independently with the support they need.

Skills

  • This position offers a $1.50/hour bilingual premium.

Compensation

  • $12k-$22k

Benefits

  • $22/hour + up to 10% performance bonus
  • $500 retention bonus at 6 months based on performance

Company info

  • Part-Time Customer Service Representative
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This listing is sourced directly from Public Partnerships's careers page and normalized into a canonical job model.