Help Scout

Help Scout

Brand Designer

United States

Work authorization requiredDetected 2 days ago
RecruitingCommunication

About the role

  • You'll balance bite-sized, fast-turnaround assets with steady progress on larger projects, breaking work into manageable chunks.
  • Over time, you'll grow into shaping the brand system itself as your craft deepens.
  • You're a stellar visual designer honing your craft, with a keen eye for composition, typography, and detail.

Responsibilities

  • Help Scout builds software for relationship businesses - companies that earn loyalty through outstanding customer service.
  • You'll join Brand Creative, working closely with our Principal Brand Designer to produce high-caliber design across multiple workstreams.
  • You'll design ads and social graphics that expand Help Scout's brand awareness into new audiences - layouts built to stop the scroll and perform across formats.
  • You'll partner with Product Marketing to make product content visually compelling across channels.
  • Own the outcome means taking full responsibility for the results of your work, decisions, and contributions.
  • If you "own the outcome," you don't just complete tasks, you ensure your work leads to meaningful results, and take initiative to solve problems rather than passing them along.

Requirements

  • You know when to leverage AI and other time-saving approaches, and you're comfortable breaking work into manageable chunks.

Compensation

  • Competitive salary and an internal, transparent salary formula based on market data

Benefits

  • Flexible time off - you choose the holidays and vacations that make sense for you
  • 12 weeks of fully paid parental leave for all new parents, including adoption and foster care
  • A home office stipend to help you get set up and productive
  • A co-working stipend up to $300 a month if you choose to work out of your house
  • A yearly professional development stipend of $1,800 to help you grow in your craft
  • If you're in the U.S. or Canada, we offer top tier health insurance for you and your dependents.

Company info

  • Help Scout builds software for relationship businesses - companies that earn loyalty through outstanding customer service. We've been on this journey since 2011, and today more than 10,000 companies use our platform to support customers of all types, from clients to patients and beyond.
  • Now we're in a new chapter: not only building AI that gives teams more space to focus on the customer experience, but also reimagining how we operate in an AI-native world. That means shipping and learning faster, without compromising on craft. Great work here carries a strong opinion and sweats the details, regardless of the tools we use to drive it.
  • We've been a fully remote team https://articles.helpscout.com/blog/remote-culture/ since day one, with 120+ teammates now all over the world. It's a culture where you'll be trusted to take ownership, stay curious, and raise the quality of work around you. It comes with clear expectations and a team that will push you to do some of the best work of your career.
  • If that kind of challenge gives you energy, we'd love to meet you.
  • We've been on this journey since 2011, and today more than 10,000 companies use our platform to support customers of all types, from clients to patients and beyond.
  • Now we're in a new chapter: not only building AI that gives teams more space to focus on the customer experience, but also reimagining how we operate in an AI-native world.
  • That means shipping and learning faster, without compromising on craft.
  • Great work here carries a strong opinion and sweats the details, regardless of the tools we use to drive it.
  • We've been a fully remote team https://articles.helpscout.com/blog/remote-culture/ since day one, with 120+ teammates now all over the world.
  • It's a culture where you'll be trusted to take ownership, stay curious, and raise the quality of work around you.
  • It comes with clear expectations and a team that will push you to do some of the best work of your career.
  • Brand Creative is a small but mighty in-house team inside Help Scout's marketing org, and we're the arbiters of the brand - everything customer-facing passes through us in some way.
  • As our new Brand Designer, your work will be seen and used by several hundred thousand people every month, and it'll be your job to help make sure every moment - big or small - looks, feels, and sounds like Help Scout.

Visa & Work Authorization

  • Teammates must already be authorized to work from their home country.
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This listing is sourced directly from Help Scout's careers page and normalized into a canonical job model.