Hi Marley

Principal Industry Strategist (Service)

Hybrid - Boston, MA · Principal

Sponsorship not specified$142k-$263kDetected 27 days ago

Product StrategyCustomer SupportLeadershipCommunicationProperty & Casualty

About the role

Insurance touches people during some of the most challenging moments in their lives.
If you believe insurance can combine operational excellence and automation with a human touch, we'd love to meet you.
You'll bring expertise in Policy & Billing Service operations, strategy, and metrics, as well as a deep understanding of the customer and employee challenges that are ripe for improvement.

Own and lead structured industry discovery with insurance carriers, establishing the source of truth for which problems represent the highest customer and enterprise value.
Develop and maintain repeatable frameworks for evaluating industry opportunities, customer problems, and ecosystem partnerships to inform ongoing product and GTM prioritization.
Serve as Hi Marley's primary external industry authority for Service and Billing, shaping narratives with analysts, industry bodies, and strategic partners, brought to life through publications and conferences
We build AI-powered software that keeps everyone in the claims conversation informed and connected.
This role owns the identification, framing, and prioritization of high-value industry problem spaces that guide Hi Marley's long-term product investment strategy, roadmap direction, and market positioning.
It's most common for new hires to start near the midpoint of the range, allowing room for growth as employees develop in their role.

8-10+ years of experience in P&C insurance strategy, product strategy, or industry advisory roles, with a proven track record of shaping product direction and influencing enterprise-level investment decisions.
Deep expertise in P&C insurance service operations, strategy, and performance metrics, with an ability to translate industry knowledge into actionable product and GTM guidance.
The ideal candidate brings a strong blend of customer empathy, industry fluency, and analytical rigor to influence Hi Marley's roadmap, accelerate strategic account impact, and elevate our industry relevance

Equity grants for all employees
Offers are determined based on these factors as well as internal peer equity.
In addition to base pay, we offer a comprehensive total rewards package that supports both your wellbeing and professional growth, including:

What We're Looking For:
Hi Marley is on a mission to transform how the P&C industry communicates, making those moments faster, easier, and more empathetic for carriers and the customers they serve.
As we continue to grow, we're looking for a Principal Industry Strategist (Service) to lead Hi Marley in developing innovative communication solutions for Customer Service in P&C insurance.
This role serves as both an internal and external industry authority-leading discovery with our customers, identifying high-value problems worth solving, shaping product direction, and driving thought leadership that positions Hi Marley at the forefront of P&C innovation.
Teamwork and shared enthusiasm is a core part of our culture, which is why this role involves joining us in the Boston Office for 2-3 days each week.
At Hi Marley, we are committed to fair and transparent pay practices.

This listing is sourced directly from Hi Marley's careers page and normalized into a canonical job model.