TruGreen
Branch Operations Manager (Reno)
Sparks, NV 89434
Sponsorship not specified$79k-$132kDetected 1 day ago
Process ImprovementCustomer SupportLeadershipCommunicationCollaborationProblem SolvingMentoringPublic SpeakingAdaptabilityAgronomy
About the role
- 102278 605 Boxington Way, Sparks, Nevada 89434 TruGreen accepts applications on an ongoing basis.
- Job Description A Branch Operations Manager oversees the daily operations of a branch, ensuring efficiency, customer satisfaction, and regulatory compliance.
- They are responsible for managing staff, implementing operational policies, and achieving performance goals.
Responsibilities
- Lead daily huddles to surface field-level issues and reinforce coaching provided by District Manager
- Strategic Implementation: Developing and implementing operational strategies to drive efficiency and optimize branch performance.
- Leadership and Management: Strong leadership skills to effectively manage and motivate a team.
- Developing and implementing operational strategies to drive efficiency and optimize branch performance.
Requirements
- Sets customer context for the team and assists the team in preparing required materials and presentations for interactions with the customer team
- Ability to identify and resolve operational issues and challenges.
- Familiarity with relevant regulations and compliance requirements.
- 2+ years of supervisory management experience required.
- Must be 21 years of age by date of hire.
Skills
- Strong verbal and written communication skills.
- Ability to analyze data, identify trends, and make data-driven decisions.
- Service completion rate
- On-time service rate
- Branch NPS
- Daily route efficiency
- Safety and compliance metrics
- Meet daily revenue goals
- Minimize service rework
- Reduce overtime
- Daily productivity metrics (e.g., stops/hour)
- Team management and scheduling optimization
Compensation
- Evaluates performance, makes salary recommendations, and administers disciplinary actions consistent with company policy.
Company info
- Overseeing daily branch execution and operations, ensuring timely and quality service delivery.
- Ensures that a safe workplace is provided for all associates by ongoing training and adherence to company policies.
- Prepares composite reports from individual reports of subordinates.
- Translate district-level goals into daily priorities at the branch level, ensuring alignment and focus.
- Supervise technician teams and handle local issue resolution.
- Ensuring adherence to company policies, as well as federal, state, and local regulations.
- Monitors and ensures proper licensing of production staff.
- Identifying and recommending process improvements to enhance efficiency and profitability.
- Examines associate work for accuracy, neatness, and conformance to best practices as well as company policies and procedures.
- Set clear objectives for associates/managers by defining measurable goals for the branch and aligning them with the company's overall strategy. Analyze operational and financial data to identify trends, opportunities for improvement, and inform strategic decisions. Being able to respond to changes in the market, industry and/or customers and overcoming challenges.
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This listing is sourced directly from TruGreen's careers page and normalized into a canonical job model.