Entrega
Business Process Outsourcing (BPO) Delivery Analyst
Troy, MI · Full-time
Sponsorship not specifiedDetected 29 days ago
Project ManagementJiraCommunicationCollaborationOrganizational SkillsMicrosoft Office
About the role
- The BPO Delivery Analyst is responsible for processing a high volume of tasks efficiently and accurately within a fast-paced outsourcing environment.
- The ideal candidate is detail-oriented, process-driven, and capable of managing repetitive tasks with high accuracy while working in a flexible and dynamic environment.
Responsibilities
- Maintain quality standards and adhere to SLAs for turnaround times.
- Perform self-audits and cross-check work for errors before submission.
- Maintain logs and records of completed work for reporting and analysis.
- Support training efforts for new hires or team process improvements.
Requirements
- Ability to work independently as well as in a team environment.
- Highly organized with exceptional attention to detail and a high degree of accuracy.
- Strong ethical standards and a high degree of integrity.
- Ability to manage sensitive and confidential information with discretion.
- Capable of working under pressure to meet strict deadlines and SLAs.
- Passion for continuous learning and staying current with software and applications.
- Enjoy working within a fast-paced team.
- Willingness to work full-time in Entrega's Troy, MI office.
- Education and Experience:
Nice to have
- A bachelor's degree in business or a related field.
- 1-3 years of experience in a BPO, back-office operations, or data processing role.
- Experience working in high-volume transaction environments.
- Experience with JIRA or other project management tools preferred.
- Proficiency in Microsoft Office Suite required.
Company info
- This role involves handling data entry, transaction processing, document verification, and other operational tasks while ensuring compliance with company standards, client requirements, and service level agreements (SLAs).
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This listing is sourced directly from Entrega's careers page and normalized into a canonical job model.