RUE GILT GROUPE

RUE GILT GROUPE

Member Services Supervisor

Remote, United States · Full-time

H1B sponsorship available$62k-$68kDetected 1 day ago
SparkCompliancePerformance ManagementLeadershipMentoring

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odds of building a lasting career here

15Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

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About the role

  • Our Associates are trusted advocates, not script-readers.
  • This role balances hands-on people leadership with strong administrative ownership and active participation in initiatives that help evolve a world-class, remote contact center.

Responsibilities

  • Coaching Mindset: Utilize Associate KPI data, and real-time interaction observations to build customized, behavior-based coaching plans for each team member.
  • You will provide frequent, actionable feedback and hands-on coaching to drive continuous improvement in both Member Experience and productivity, creating a culture where feedback is expected, welcomed, and acted upon.
  • Leadership Administrative Tasks: Maintain the operational integrity of your team by ensuring timecards are accurate and all performance management documentation is correct and delivered timely.
  • Cultivate Excellence: Lead impactful virtual team huddles and 1:1 meetings that translate our brand's high standards into daily actions, ensuring every interaction is "above and beyond."
  • Participate in and, at times, lead project work such as pilots, process improvements, workflow changes, and new initiative rollouts-supporting adoption and change management within your team.
  • You communicate effectively at all levels and can flex your style to coach an Associate, de-escalate a member, or partner with senior leaders.
  • Strategic Escalation Support: Serve as the final touchpoint for Members needing additional support.

Requirements

  • You are driven by the success of others.
  • You are a hands-on, high-energy coach who values real-time feedback, frequent touchpoints, and being present with your team.
  • You are comfortable taking ownership of complex issues, and you possess a sharp ability to think critically and solve problems on the fly.
  • Must be willing to work any shift Monday through Sunday 9am-9pm EST.

Nice to have

  • High School Diploma or equivalent
  • 3-5 years of experience in a Member Contact Center environment (e-commerce or luxury retail is a major plus) with at least 2 years in a supervisory role.

Skills

  • Proficient in relevant computer applications and able to navigate multiple systems simultaneously.
  • What our team offers
  • Working at RGG is more than just a job
  • Comprehensive Coverage: Robust health, dental, and vision insurance effective on the date of hire.
  • Culture: A supportive, inclusive culture that encourages innovation, safety, and creative risk-taking.
  • Community: Annual paid volunteer opportunities and regular DEI celebrations to foster a strong sense of community and collaboration.
  • Impact: The chance to make a real, measurable impact at a mission-driven, fast-growing company poised for major expansion.
  • We encourage you to apply
  • People First. Delivered in Style.
  • People First.
  • Delivered in Style.

Compensation

  • $62,000-$68,000

Benefits

  • You'll use these moments not just to resolve a concern, but to model exceptional service and provide a learning opportunity for the Associate involved.

Company info

  • Ready for the most memorable - and stylish - experience of your professional career? Then join us at Rue Gilt Groupe. Combining three complementary brands, Rue La La, Gilt, and Shop Simon, we are the premier off-price e-commerce portfolio company.
  • Our model defined the online treasure hunt through its daily sale events allowing our customers to discover over 5,000 premium and luxury brands at prices up to 70% off full-price retail. We believe in fashion for all, sparking delight through daily discovery and shopping as an occasion to celebrate! World-class merchandising, technology and marketing bring our shopping experience to life, and we hire world-class people to do it. Living our values and being empowered, tenacious, passionate, collaborative, innovative, and kind is something we strive for every single day. We meet over coffee and brainstorm new ways to spark delight for our members. Volunteer on- and off-hours together. Plan some serious surprises for our coworkers, because nothing ignites innovation like a breakfast cereal buffet or an afternoon slice of cake.
  • And we don't hesitate to use our associate discount - after all, we're as enthusiastic about style as our customers. The way we work? It's so much more than what happens between the weekends. It empowers us to think, create, and innovate, so we can deliver the first-rate experience today's customer's demand.
  • Ready for the most memorable - and stylish - experience of your professional career?
  • Then join us at Rue Gilt Groupe.
  • Combining three complementary brands, Rue La La, Gilt, and Shop Simon, we are the premier off-price e-commerce portfolio company.
  • Our model defined the online treasure hunt through its daily sale events allowing our customers to discover over 5,000 premium and luxury brands at prices up to 70% off full-price retail.
  • We believe in fashion for all, sparking delight through daily discovery and shopping as an occasion to celebrate!
  • World-class merchandising, technology and marketing bring our shopping experience to life, and we hire world-class people to do it.
  • Living our values and being empowered, tenacious, passionate, collaborative, innovative, and kind is something we strive for every single day.
  • We meet over coffee and brainstorm new ways to spark delight for our members.
  • Volunteer on- and off-hours together.
  • Plan some serious surprises for our coworkers, because nothing ignites innovation like a breakfast cereal buffet or an afternoon slice of cake.
  • And we don't hesitate to use our associate discount - after all, we're as enthusiastic about style as our customers.
  • The way we work?
  • It's so much more than what happens between the weekends.
  • It empowers us to think, create, and innovate, so we can deliver the first-rate experience today's customer's demand.
  • Rue Gilt Groupe GDPR/CCPA Pre-Collection Notice for Job Applications: We collect personal information (PI) from you in connection with your application for employment with Rue Gilt Groupe, including identifiers, contact information, employment and education history, and related information.
  • We use this PI for purposes related to evaluating your application and potential employment.
  • Depending on your location, you may have rights under GDPR or U.S. state privacy laws.
  • Rue Gilt Groupe GDPR/CCPA Pre-Collection Notice for Job Applications:
  • We collect personal information (PI) from you in connection with your application for employment with Rue Gilt Groupe, including identifiers, contact information, employment and education history, and related information.

Equal opportunity

  • Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
  • Equal Opportunity workplace.

Visa & Work Authorization

  • Rue Gilt Groupe requires all applicants to be currently authorized to work in the United States on a full-time basis.
  • This position is not eligible for visa sponsorship now or in the future.
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This listing is sourced directly from RUE GILT GROUPE's careers page and normalized into a canonical job model.