YWCA Seattle King Snohomish
Client Support Specialist
Seattle, WA · Full-time
Sponsorship not specified$20k-$80kDetected 112 days ago
Customer SupportCommunicationMicrosoft Office
About the role
- Why work with YWCA Seattle King Snohomish?
- YWCA SKS is the region's largest non-profit organization with a 120+ year legacy, focused on the needs of women, with programs serving 7,000 people each year.
- We're women and BIPOC-led, family-centered, and supportive of employees.
Responsibilities
- The Resident Support Specialist at YWCA are officially titled Resident, Guest, and Client Support Specialists due to the breadth of people they serve.
- The RGC Support Specialist supports a lobby area that has resident activity, staff and community visitors' strong communication and safety awareness are essential.
- Staff must maintain a lobby that is free of unnecessary distractions, welcoming, and security focused.
- Resident activity can be heavy until midnight or 1am so keeping the building secure and monitoring lobby activity is important.
- Maintain knowledge of YWCA resident resources, services, and staff and can make appropriate inter-agency referrals.
- Maintains calm, caring and professional demeanor at all times, especially during stressful situations.
- Communicates effectively and appropriately in a diverse environment: Maintains confidentiality, discretion and professionalism and maintains proper client/staff relationship boundaries.
- Monitors activity in the lobby area and on cameras throughout the building and enforces policies regarding building and resident safety.
Requirements
- Experience working as a security guard
- 3 years in a customer service facing role.
- Demonstrated experience with event logs and/or case notes.
- Basic computer literacy with ability to use Outlook, Microsoft Word, and SharePoint.
Nice to have
- Ability to work with the public, residents, and people in crisis
- minimum 1 year of experience working in a social service setting preferred.
Skills
- This refers to the insights, knowledge, and skills developed by those who have navigated systems and experienced inequity.
Compensation
- Completed De-Escalation Training on an annual basis.
Benefits
- As a full-time YWCA employee (30+ hours), you'll enjoy a benefits package including medical insurance, generous vacation, holiday, sick leave plans, and an outstanding retirement plan.
- Put your passion for racial equity and social justice to work - apply today!
Company info
- RGC Support Specialists are responsible for providing high quality, culturally responsive, and consistent in-person and by-phone customer service to all residents, clients, guests, staff, volunteers, donors, and community members in a diverse and busy environment.
- When you work with YWCA, you make a difference.
Equal opportunity
- Employment YWCA Seattle King Snohomish is an Equal Opportunity Employer.
- To read more about this, view the EEO is the Law Poster and this EEO is the Law Poster Supplement.
- For more information Contact us at careers@ywcaworks.org with any questions or if you need accommodation for your application.
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This listing is sourced directly from YWCA Seattle King Snohomish's careers page and normalized into a canonical job model.