Wk
Senior Business Analyst, Business Delivery
USA - Clayton, MO · Senior
Sponsorship not specified$71k-$125kDetected 14 days ago
Data AnalysisData VisualizationProject ManagementJiraStakeholder ManagementOKRsSalesforceExcelLogisticsProcess ImprovementLeadershipCommunicationProblem SolvingCritical ThinkingPublic SpeakingMicrosoft Office
About the role
- As the Senior Business Analyst, you are responsible for prioritized operational delivery and initiative execution within Service and Fulfillment.
- The role combines process ownership, light project management, change management, and data-driven decision-making to enhance quality, consistency, customer outcomes, and operational efficiency.
- In this role, you will report to the Manager, Business Analysis and work a hybrid schedule from our local office.
Responsibilities
- Lead end‑to‑end operational delivery of complex, cross-functional technical and non-technical initiatives, demonstrating independent ownership of execution, readiness, and delivery outcomes.
- Proactively identify, assess, and manage complex operational risks, constraints, and dependencies using analysis from multiple sources; escalate issues with clear, well‑reasoned mitigation options and recommendations.
- Create and maintain operational artifacts such as process documentation, current state and future state process workflows, checklists, and readiness documentation to support successful execution and handoff; identify recurring risks and escalate optimization opportunities.
- Partner with operational leaders to confirm ownership, accountability, and long‑term sustainability post‑delivery; influence alignment across teams without direct authority.
- Validate delivery success through measurable operational outcomes including continuity, adoption, quality, timeliness, and efficiency.
- Lead and adapt execution approaches in response to emerging issues, shifting priorities, or increased complexity, with minimal guidance.
- Partner with Reporting to develop and improve dashboards (Power BI) that measure initiative outcomes using OKRs, KPIs, and performance metrics; act as a knowledgeable consumer and translator of data for decisionmakers.
- Prepare and deliver insights, analysis, and presentations that explain complex or sensitive performance information, risks, trends, and recommendations to leadership and stakeholders.
- Serve as a trusted operational partner to Business Enablement and Service leadership to confirm priorities, success criteria, and delivery expectations across initiatives.
- Proactively manage stakeholder expectations by clearly communicating progress, risks, tradeoffs, and decisions; build consensus and alignment across diverse perspectives.
Requirements
- Proven experience gathering and integrating information, translating analysis into recommendations, and influencing decisions.
- Advanced working knowledge of CLC's product portfolio and operating systems.
- Hands-on experience with process mapping tools (Visio, Lucid, Miro, Smartsheet).
- Strong analytical and critical thinking skills with the ability to interpret data, identify root causes, and develop actionable solutions with proficiency in Excel, Power BI, analytics and workflow tools.
- Ability to balance strategic thinking with hands-on execution, endless curiosity, and passion for improving processes.
Nice to have
- Bachelor's degree required (Business, Operations, Industrial Engineering, Information Systems, or related field preferred).
Skills
- Proficiency with Salesforce, E1, and Arrow.
- Excellent written and verbal communication skills, including preparing clear PowerPoint presentations.
- Experience with continuous improvement methodologies (Lean, Six Sigma, Kaizen). Certification is a plus.
- Microsoft Office Suite (MS Teams, Word, Excel, PowerPoint, Outlook).
- Project Mgmt.
- Familiarity with enterprise systems, data analytic tools (i.e. Power BI)
- Advanced Excel required; Power BI preferred.
- Project Mgmt. Software: Smartsheet, JIRA
- Other Knowledge, Skills or Abilities:
- Process Optimization: Skilled in designing and improving workflows, leveraging Lean or Six Sigma methodologies.
- Our Interview Practices
- Technical Skills: Familiarity with enterprise systems, data analytic tools (i.e. Power BI)
Compensation
- $71,300.00 - $124,500.00 USD
- Compensation range listed is based on primary location of the position.
- Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location.
Benefits
- Full details of our benefits are available upon request.
- This role is eligible for Bonus.
This listing is sourced directly from Wk's careers page and normalized into a canonical job model.