Jumio
Onboarding Manager
USA (remote)
Sponsorship not specifiedDetected 5 days ago
Machine LearningProject ManagementStakeholder ManagementOnboardingCustomer SuccessCadenceCommunicationCollaborationProblem SolvingOrganizational Skills
About the role
- We welcome applications and colleagues from all backgrounds and of all statuses.
- About Jumio: Jumio is a B2B technology company dedicated to eradicating online identity fraud, money laundering and other financial crimes to help make the internet safer.
- Jumio is the leading provider of online identity verification, eKYC and AML solutions.
Responsibilities
- Create and maintain implementation plans, milestones, risks, and dependencies
- Build and share the implementation project plan with clear milestones and named owners on both sides
- Drive accountability across both customer and internal teams
- Partner with Implementation Managers, Product, Support, and Customer Success Managers
- Own Customer Onboarding
- Manage Customer Stakeholders
- Build trusted relationships with customer project managers, implementation teams, and business sponsors
- Provide documentation, guides, and self-serve resources to support customer readiness
- Maintain customer confidence throughout the onboarding process
- Drive Go-Live Readiness
Requirements
- Experience leading customer onboarding, implementation, project management, or customer success programs in a SaaS or technology environment
- Experience coordinating cross-functional teams
- Experience with identity verification, fraud, compliance, fintech, or enterprise software solutions
- Strong project management and stakeholder management skills
- Ability to manage multiple customer onboardings simultaneously
- Excellent communication and presentation skills
- Strong problem-solving and organizational skills
- Technical understanding of APIs, integrations, SaaS platforms, or implementation methodologies
- Project management certification or equivalent experience
- Experience working with global enterprise customers
- Customer obsessed
- Comfortable with ambiguity
- Articulate and persuasive
Company info
- Lead customers from post-sale handoff through successful go-live
- Ensure customers understand the implementation process, timelines, and success criteria
- Ensure customers reach agreed milestones as quickly as possible
This listing is sourced directly from Jumio's careers page and normalized into a canonical job model.