The Trade Desk
Platform Support Analyst I
Los Angeles
Sponsorship not specifiedDetected 1 day ago
Customer SupportProblem SolvingMentoring
About the role
- Our technology helps advertisers reach the right audiences across the open internet - from streaming TV and podcasts to mobile apps, news, and more.
- When you work here, your impact is worldwide.
Responsibilities
- Support for platform issues
- Multi-task, manage, and resolve technical support requests
- Maintain the company's ticketing system
- Take initiative to develop innovative and immediate remedies to satisfy client needs while advocating for more permanent solutions with our Engineering or Product Teams where needed.
- Coordinate in-depth training on support-related tools and processes.
- Use AI tooling to assist with daily tasks and to help identify areas where support could improve workload reduction
- Support for platform issues; ensuring that incidents within our platform or tools are addressed within established SLAs
- Maintain the company's ticketing system; answer, troubleshoot, and resolve various technical issues related to The Trade Desk's trading platform.
- Light on-call/after-hours support.
Requirements
- Bachelor's Degree from a four-year university or relevant substitute experience
- 2+ years of AdTech experience (Advanced knowledge of RTB, DSPs, ad exchanges, aggregators, ad servers, and other optimization platforms)
- Strong client facing skills with the ability to assist in de-escalating issues <span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0
Skills
- Advertising powers the content people love.
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This listing is sourced directly from The Trade Desk's careers page and normalized into a canonical job model.