SimpliSafe
Manager, Vendor Manager
Richmond, VA
Sponsorship not specified$113k-$150kDetected 1 day ago
Stakeholder ManagementNegotiationVendor ManagementPerformance ManagementLeadershipCommunicationCollaborationOrganizational SkillsProcurement
About the role
- Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect.
- We're embracing a hybrid work model that enables our teams to split their time between office and home.
- Hybrid for us means we expect our teams to come together in our office on two core days, typically Tuesday, Wednesday or Thursday, to work together in person, and teams can choose where they work for the remainder of the week.
Responsibilities
- SimpliSafe is seeking a vendor management professional to own and deepen our monitoring vendor partnerships.
- Lead vendor performance management - establishing KPIs, conducting regular business reviews, benchmarking against industry standards, and holding vendors accountable to contractual obligations
- Partner with monitoring operations and technology teams on the alarm platform roadmap, including evaluation of new AI features and quality management capabilities
- 5+ years of vendor management, partner management, or strategic sourcing experience, with demonstrated ownership of complex, high-stakes vendor relationships
- Ability to build credibility quickly with both internal technical teams and external vendor counterparts - becoming a true SME in the platforms and services you own
- Highly organized and self-directed, with the ability to manage multiple vendor relationships and priorities simultaneously
- Lift As We Climb - Investing in developing others and helping others around us succeed.
- A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive
- Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change.
Nice to have
- Experience in contact center BPO management or security industry wholesale/monitoring vendor management strongly preferred
- Curiosity about and experience working with technology platforms
- familiarity with monitoring operations, AI-enabled tools, or quality management systems is a plus
Compensation
- The target annual base pay range for this role is $113,000 to $150,000
- This target annual base pay range represents our good-faith estimate of what we expect to pay for this role.
- We use a market-based compensation approach to set our target annual base pay ranges and make adjustments annually.
Benefits
- A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families (For more information on our total rewards please click here )
Company info
- About SimpliSafe
- We're a high-tech home security company that's passionate about protecting the life you've built and our mission of keeping Every Home Secure.
- And we've created a culture here that cares just as deeply about the career you're building.
- We don't just want you to work here.
- We want you to grow and thrive here.
- We all benefit from flexibility and get to use the best of both worlds to get our work done.
- Why are we hiring?
- Well, we're growing and thriving.
- So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure.
- Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.
- We regularly review our programs to ensure they remain competitive and aligned with our values.
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This listing is sourced directly from SimpliSafe's careers page and normalized into a canonical job model.