Plum INC

Managed Services Account Manager

United States

Sponsorship not specifiedDetected 63 days ago

Machine LearningData ScienceMLOpsHubSpotSalesforceCRMSalesAccount ManagementCustomer SuccessCommunicationProblem SolvingPublic Speaking

About the role

This is a fully remote position, open to candidates anywhere in the U.S. with a reliable internet connection.
We're a team that knows how to work hard, have fun, and make a meaningful impact-both together and individually.
This is an ideal position for someone who thrives in a fast-paced, entrepreneurial environment and enjoys the challenge of supporting both traditional industries and cutting-edge tech.

Reporting & Recommendations: Deliver regular service reviews, usage reports, and tailored, actionable recommendations that highlight PLUM's impact and demonstrate ongoing value to each client.
Cross-Functional Projects: Collaborate on internal initiatives including onboarding workflows, documentation, and support processes.
Exceptional communication, organization, and relationship-building skills.
Opportunity to make a meaningful impact in building a company and culture.
PLUM AI, Inc is a fintech company empowering financial institutions to grow their business through a cutting-edge suite of AI-driven software, purpose-built for lenders and their partners across the financial ecosystem.
You'll collaborate with a high-performing team - including data scientists, marketers, and financial services experts - who stay connected through Slack, video calls, and regular team and company-wide meetings.

2+ years of account management, customer success, or IT service delivery experience-preferably within a managed services provider (MSP) or IT consultancy.
Experience in Commercial Real Estate a must.
A proven track record of analytical, problem solving, and decision-making skills.
If your experience looks a little different from our requirements (CRE exp is required), but you believe that you can still bring value to the role, we'd love to see your application!
Who You Are: 2+ years of account management, customer success, or IT service delivery experience-preferably within a managed services provider (MSP) or IT consultancy.

Experience working with AI startups (e.g. data science, ML ops) a plus but not required.

Salary range is $85,000-$100,000k The range displayed on each job posting reflects the minimum and maximum target for new hire salaries.

Equity in a financial technology startup.
Generous health, dental, and vision coverage for employees and family members + 401K.
Eleven paid holidays and unlimited discretionary vacation days.
Competitive compensation and bonus potential.
Comfortable in a startup setting-flexible, self-directed, and solution-oriented.
Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

What We Offer: A fast-paced, collaborative startup culture with high visibility.

This listing is sourced directly from Plum INC's careers page and normalized into a canonical job model.