Grafana Labs

Grafana Labs

Staff Backend Engineer - Second Horizon

Canada (Remote) · Staff+

Sponsorship not specified$186k-$224kDetected 9 days ago
Backend DevelopmentSnowflakeDatabricksAWSGCPAzureGrafanaRESTData VisualizationLLMsAgentic AIA/B TestingUI DesignSalesforceLeadershipCommunicationCollaboration

About the role

  • With Grafana Cloud's actually useful AI, organizations can see, understand, and act on all their disparate data to move at the speed of their ambitions.
  • We're scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work.

Responsibilities

  • Build the core backend services: Design, implement, test, and operate the first services for context ingestion, context indexing, retrieval orchestration, API access, source configuration, and system administration.
  • Create a scalable SaaS foundation: Help define and build the architecture for a multi-tenant service, including tenant isolation, usage tracking, quotas, audit logs, background jobs, and reliable service boundaries.
  • Power agent-facing retrieval workflows: Build APIs and service interfaces that allow AI agents, MCP tools, CLIs, and internal applications to retrieve relevant context, provenance, confidence signals, and warnings.
  • Work across product and infrastructure: Partner with the team to make practical tradeoffs between fast experimentation and long-term reliability, especially as the project moves from prototype to production.
  • Operate what you build: Instrument services with metrics, logs, traces, alerts, and dashboards. Use observability tools to understand system behavior and improve reliability.
  • Ownership and impact: Take full ownership of the AI solutions you develop, ensuring they are not only innovative but also scalable, maintainable, and aligned with real user workflows.
  • Strong engineering skills: Solid experience building production-grade, user-facing software systems. You're a self-starter, capable of tackling complex engineering problems and making UI design decisions with minimal supervision.
  • Design, implement, test, and operate the first services for context ingestion, context indexing, retrieval orchestration, API access, source configuration, and system administration.
  • Help define and build the architecture for a multi-tenant service, including tenant isolation, usage tracking, quotas, audit logs, background jobs, and reliable service boundaries.
  • Partner with the team to make practical tradeoffs between fast experimentation and long-term reliability, especially as the project moves from prototype to production.

Requirements

  • Experience with LLMs, prompt engineering, and building applications powered by GenAI.
  • Proven track record of delivering software that made it into production and is actively used by users.
  • Experience using observability tools to understand and troubleshoot system behavior.
  • AI experience with a practical mindset: You're familiar with AI technologies and frameworks, and you focus on delivering high-quality solutions that work in the real world, not just in theory.
  • You can deal with ambiguity and are able to define scope where things are loosely defined.
  • We operate with a high degree of autonomy and ownership, both as individuals and as a team.

Nice to have

  • Experience as a data analyst or work with data platforms (e.g., Looker, Tableau, PowerBI, Snowflake, DataBricks)
  • In Canada, the Base compensation range for this role is CAD $ 186,368 - $223,642.
  • Compensation ranges are country specific.
  • Why You'll Thrive at Grafana Labs:
  • Scaling Organization - Tackle meaningful work in a high-growth, ever-evolving environment.
  • Transparent Communication - Expect open decision-making and regular company-wide updates.
  • Open Source Roots - Built on community-driven values that shape how we work.
  • Empowered Teams - High trust, low ego culture that values outcomes over optics.

Skills

  • Solid experience building production-grade, user-facing software systems.
  • Grafana Cloud, our fully managed observability platform, is flexible and built for scale.
  • Learn more at grafana.com and follow us on LinkedIn and X.
  • an open-source legacy, a global collaborative culture, and a passion for meaningful work.

Compensation

  • In Canada, the Base compensation range for this role is CAD $ 186,368 - $223,642.

Benefits

  • include equity, bonus (if applicable) and other benefits listed here.
  • If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market's defined pay range & benefits at the beginning of the process.

Company info

  • What we're looking for:
  • Career Growth Pathways - Defined opportunities to grow and develop your career.

Equal opportunity

  • Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.
  • Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.
  • #LI-Remote
  • Employer: Grafana Labs is an equal opportunities employer.
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This listing is sourced directly from Grafana Labs's careers page and normalized into a canonical job model.