Magnitudesoftware

Magnitudesoftware

Customer Success Manager

USA - Remote

Work authorization required$79k-$99kDetected 8 days ago
Product ManagementProduct StrategySalesforceAccount ManagementFP&APerformance ManagementCustomer SuccessCommunicationCollaborationProblem Solving

About the role

  • We empower leaders from over 32,000 organizations to make timely and intelligent decisions.
  • Our comprehensive solutions span Financial Planning and Analysis (FP&A), Controllership, and Data and Analytics.
  • The ideal candidate is commercially minded, customer-obsessed, and experienced in managing complex enterprise accounts within a covered CSM model.

Responsibilities

  • Build and nurture senior stakeholder relationships to influence business outcomes and long-term partnership value
  • Drive product adoption, engagement, and value realization across the customer lifecycle
  • Lead Quarterly Business Reviews (QBRs) and Success Reviews aligned to customer KPIs and strategic objectives
  • Own the renewals process end-to-end, including pricing discussions, contract negotiations, and timely delivery of renewal quotes
  • Partner closely with Sales, Legal, Finance, Product, and Support teams to ensure a seamless customer experience
  • Manage customer escalations and high-severity issues with a focus on solving business problems and protecting long-term value
  • Develop customer success stories, ROI narratives, references, and advocacy opportunities
  • Lead or contribute to special projects that enhance Customer Success processes, reporting, or strategy

Requirements

  • Bachelor's degree in Business or a related field
  • 3-5 years of experience in Customer Success, Account Management, or a similar customer-facing role
  • Proven experience owning renewals and managing complex customer portfolios
  • Strong experience with Salesforce and customer success platforms (e.g. Gainsight or similar)
  • Demonstrated ability to communicate and influence effectively at all levels, including executive stakeholders
  • Experience with financial systems, analytics, or Office of the CFO solutions
  • Experience contributing to net revenue retention (NRR) through renewals and expansion
  • Background checks are required for employment with insightsoftware, where permitted by country, state, or province.
  • Background checks are required for employment with insightsoftware, where permitted by country, state/province.

Nice to have

  • Additional language skills are a plus

Skills

  • Your specific offer within this range will be determined by your skills, experience, and qualifications.

Compensation

  • The salary range in United States of America for this position is 79,000.00 to 99,000.00 USD Annual.

Benefits

  • Forecast and track key account metrics including renewal pipeline, retention, NRR, and customer health scores

Company info

  • insightsoftware is a global provider of reporting, analytics, and performance management solutions that unlock the potential of business data and transform the way finance and data teams operate. We empower leaders from over 32,000 organizations to make timely and intelligent decisions. Our comprehensive solutions span Financial Planning and Analysis (FP&A), Controllership, and Data and Analytics. We deliver finance teams the insights required to navigate any economic climate and drive greater financial intelligence, while increasing productivity, visibility, accuracy, and compliance. Learn more at insightsoftware.com.
  • Job Description:
  • The Customer Success Manager (CSM) is responsible for developing strong, trusted relationships with enterprise customers by serving as a strategic advisor and advocate. In this role, you will proactively engage with customers to ensure they realize measurable value from insightsoftware's solutions, driving renewals, retention, and long-term account growth.
  • You will own the customer relationship end-to-end - from onboarding and adoption through renewals and expansion - while acting as a key liaison between customers and internal teams. The ideal candidate is commercially minded, customer-obsessed, and experienced in managing complex enterprise accounts within a covered CSM model.
  • We are proud to be an equal opportunity workplace.
  • insightsoftware is a global provider of reporting, analytics, and performance management solutions that unlock the potential of business data and transform the way finance and data teams operate.
  • We deliver finance teams the insights required to navigate any economic climate and drive greater financial intelligence, while increasing productivity, visibility, accuracy, and compliance.
  • Learn more at insightsoftware.com.
  • The Customer Success Manager (CSM) is responsible for developing strong, trusted relationships with enterprise customers by serving as a strategic advisor and advocate.
  • In this role, you will proactively engage with customers to ensure they realize measurable value from insightsoftware's solutions, driving renewals, retention, and long-term account growth.
  • You will own the customer relationship end-to-end - from onboarding and adoption through renewals and expansion - while acting as a key liaison between customers and internal teams.

Equal opportunity

  • All your information will be kept confidential according to EEO guidelines.

Visa & Work Authorization

  • At this time, insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located.
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This listing is sourced directly from Magnitudesoftware's careers page and normalized into a canonical job model.