KSB
IT Support Engineer II
Richmond, VA · Mid
Sponsorship not specified$25k-$30kDetected 30 days ago
PowerShellCybersecurityNetwork SecurityProject ManagementCustomer SupportTCP/IPDNSVPNResearchCommunicationCollaborationProblem SolvingCompTIA
About the role
- KSB is a leading supplier of pumps, valves and related service.
- Around the globe, more than 190 service centres and around 3,500 service specialists are on hand to provide local inspection, servicing, maintenance and repair services under the KSB SupremeServ brand.
- Innovative technology that is the fruit of KSB's research and development activities forms the basis for the company's success.
Responsibilities
- Advanced Technical Support
- System Diagnostics: Perform advanced troubleshooting of Windows 11 workstations, Windows Server infrastructure, and network connectivity issues
- Ubiquiti Network Systems: Configure, deploy, and maintain Ubiquiti networking equipment including UniFi access points and switches
- Technical Documentation: Maintain comprehensive records of configurations, procedures, and issue resolutions
- IT Support Engineer II
- We're seeking a dynamic Level 2 IT Support Engineer to join our modern IT infrastructure team, supporting KSB's North American operations.
Requirements
- Ability to lift equipment up to 50 pounds and work in industrial environments
- Ubiquiti Ecosystem: Hands-on experience with Unifi solutions
- Advanced Networking: Knowledge of enterprise networking concepts, VPN technologies, and network security
- Technical Expertise
- Operating Systems: Advanced proficiency with Windows 11, Windows Server environments, and command-line tools
- Networking: Strong understanding of TCP/IP, VLANs, DNS, DHCP, and network troubleshooting
- Modern Tools: Experience with cloud-based identity management (preferably Okta), Microsoft 365, and modern endpoint management
- Communication: Outstanding written and verbal communication skills with ability to explain technical concepts to non-technical audiences
- Physical Requirements: Ability to lift equipment up to 50 pounds and work in industrial environments
- Advanced proficiency with Windows 11, Windows Server environments, and command-line tools
Nice to have
- Current industry certifications such as CompTIA A+/Network+, Microsoft certifications, or Ubiquiti UniFi certifications strongly preferred
- Certifications: Current industry certifications such as CompTIA A+/Network+, Microsoft certifications, or Ubiquiti UniFi certifications strongly preferred
Skills
- Experience with cloud-based identity management (preferably Okta), Microsoft 365, and modern endpoint management
- Support Microsoft 365 environments and hybrid cloud configurations
- Field Operations & Travel
- Professional Skills
- Spanish language skills beneficial for Mexico operations support
- KSB Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace.
- KSB makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Compensation
- This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.
Benefits
- Regional Coverage: Provide regular onsite support in Richmond Virginia
Company info
- Our reliable, high-efficiency products are used in applications wherever fluids need to be transported or shut off, covering everything from building services,industry and water transport to waste water treatment, power plant processes and mining.
- Founded in 1871 in Frankenthal, Germany, the company has a presence on all continents with its own sales and marketing organisations and manufacturing facilities.
- At KSB, we recognise that it is people who actually make the difference - the people we employ and the people we serve.
- This is why we are committed to equal rights and treatment worldwide and never lose sight of the aspects ecology and sustainability when manufacturing our products.
This listing is sourced directly from KSB's careers page and normalized into a canonical job model.