Business Relationship Support Representative - NSG CSO 2

DES MOINES, IA

Sponsorship not specifiedDetected 9 hours ago

ComplianceProcess ImprovementResearchCommunicationProblem SolvingOrganizational SkillsMicrosoft Office

About the role

This role serves as a critical point of contact for commercial and corporate clients utilizing Treasury Management products and services.
Please note: This position operates within an inbound client service environment.
Serve as a trusted advisor and primary point of contact for client inquiries related to cash management, payments, liquidity, and treasury services.

In this role, you will: Deliver exceptional service and support to commercial and business banking clients utilizing Treasury Management solutions.
Research, diagnose, and resolve complex client issues while coordinating with internal business partners to ensure timely resolution.
Partner closely with Relationship Managers, Sales Officers, Operations teams, and third-party vendors to provide an elevated client experience.
Analyze service exceptions and recommend products, solutions, or workflow improvements that help clients optimize their banking experience.
Support implementation and onboarding activities while helping clients navigate product functionality and service capabilities.
Collaborate across business groups to resolve escalated concerns, influence outcomes, and drive successful client solutions.
Act as a resource and knowledge partner for colleagues and support the onboarding and development of newer team members.

Experience supporting clients in a high-volume call center, operations, banking, or financial services environment.
Intermediate proficiency with Microsoft Office applications.
Strong organizational skills with the ability to prioritize effectively in a fast-paced, deadline-driven environment.
Ability to work collaboratively within cross-functional teams while maintaining flexibility and adaptability.
Strong working knowledge of Treasury Management, Cash Management, Payments, Commercial Banking, and Liquidity products and services.
Banking branch, commercial banking, or treasury client service experience.
Ability to coach, train, and mentor new team members and business partners.
Proven ability to manage multiple priorities while navigating numerous systems and applications simultaneously.
Strong analytical and problem-solving skills with exceptional attention to detail and accuracy.
Excellent verbal, written, and interpersonal communication skills with the ability to influence and build relationships across all organizational levels.
Demonstrated ability to identify process improvement opportunities and drive service excellence.

It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and wellbeing.

Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

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We Value Equal Opportunity Wells Fargo is an equal opportunity employer.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

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