Agilent Technologies
Customer Service Manager
US-DE-Wilmington · Full-time
Sponsorship not specified$98k-$153kDetected 11 hours ago
ComplianceAccessibilityNegotiationInventory ManagementCustomer SupportLeadershipCommunicationCollaboration
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odds of building a lasting career here
54Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role78
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
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About the role
- Responsible for and measured on customer satisfaction goals.
- Provides leadership for AFO CSD and CDD Customer Operations Center (COpC). - Accountable for ensuring strong compliance to SOX/ISO regulations and Agilent Standards of Business Conduct.
- Ensuring employee trainings are up to date and prepared for audit.
Responsibilities
- Direct design, development, and implementation of organization programs.
- Leads the Organization to meet the high standards expected related to Customer Satisfaction/ACX, Employee Satisfaction/LS, Service Level Agreement/Turn Around Times, and responsiveness to inquiries, operational and financial metrics and upholding policies & procedures.
- Drives a culture of collaboration, focus and customer intimacy.
- Responsible for upholding and driving Agilent's culture & core values to build a sense of community within the operation and partner organizations.
- Executes plans to ensure the organization has the individual and overall capabilities meet future operational needs and builds a culture where employees are engaged & committed.
- Builds a strong foundation with the internal team members. Works with the team to drive team results by developing team members by instilling a quality mindset that empowers the team, promotes customer satisfaction, and builds future careers.
- Collaborates with Business Partners in Finance, Order Fulfillment, Sales and other functions to solve problems and provide efficient and streamlined best-in-class service to Agilent's customer. Set up regular check in meetings to build a stronger organization.
Requirements
- Minimum of 5 years of managerial experience
- Demonstrated ability to define and execute strategic plans
- Experience working in an audit environment governed by SOX, ISO, and other audit regulations
- Bachelors or equivalent work experience
- Demonstrated industry experience integrating the resources of several complex departments or functions
- Demonstrated ability to lead and transform multi-national organization, build motivated and engaged teams, and sustaining a positive work culture
- Experience in setting a clear and aligned organizational vision
- Established track record to define and implement strategies and programs that benefit your area of expertise
- Demonstrated ability to collaborate cross-functional to improve processes and provide critical problem resolution
- Proven ability to lead large teams and ensure operational excellence across the entire organization
- Excellent verbal and written communication skills
- Additional Details
- This job has a full time weekly schedule. Applications for this job will be accepted until at least August 7, 2026 or until the job is no longer posted.
Nice to have
- Customer Services/Operations experience preferred
Compensation
- The full-time equivalent pay range for this position is $97,920.00 - $153,000.00/yr plus eligibility for bonus, stock and benefits.
Company info
- If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030.
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This listing is sourced directly from Agilent Technologies's careers page and normalized into a canonical job model.