Adapt
Enterprise Customer Success Manager
San Francisco · Full-time
Sponsorship not specifiedDetected 72 days ago
HubSpotAccount ManagementCustomer SuccessCommunicationProperty & Casualty
About the role
- Today, walking into an insurance agency is like stepping into a time machine.
- Filing cabinets, fax machines, piles of incoming and outgoing mail.
- What you don't see is that even for the parts that have been "digitized", needless manual work abounds.
Responsibilities
- Adapt API is a venture-backed startup building the agentic operations layer for Property & Casualty (P&C) insurance.
- This is not a role where you passively manage a book of accounts.
- You will own your customer relationships, drive adoption and usage, and protect and grow revenue across Adapt's most complex, highest-stakes accounts.
- This isn't a support role with a success title.
- You own implementation, retention, and expansion outcomes.
- Lead structured business reviews that tie Adapt's value to measurable customer outcomes - not just product usage stats.
- Own gross and net revenue retention for your book.
- You'll define the proactive growth motion here, partnering with our biggest customers to drive adoption and usage across their teams.
- New use cases, additional integrations, seat growth - you see the potential and drive it.
- Lead renewal negotiations with a commercial mindset.
Benefits
- You'll define the QBR framework, the health scoring model, the expansion playbook.
- Track health signals, set up alerting to forecast risk, and act on any warning signs early - not when the renewal is two weeks out.
- Maintain accurate account records in HubSpot - stakeholder maps, health status, open risks, and renewal timelines.
- You bounce back fast and apply the learning - without waiting to be managed.
- You understand the product cold, you've reviewed every enterprise account, and you have a clear picture of health, risk, and opportunity across your book.
Company info
- Adapt solves a problem agencies feel every single day.
- ROI is tangible.
- Customers who are successful become advocates, and your job is to make that happen.
- What we need is someone who can deepen these relationships, turn customers into advocates, and grow accounts proactively.
- You've managed customers through a complex technical integration or a significant product change - and kept them.
- Startup experience - you've been part of an all-hands-on-deck team and will do whatever it takes to take care of your customers.
This listing is sourced directly from Adapt's careers page and normalized into a canonical job model.