Celerion
Director, User Services
Remote - US · Director
Sponsorship not specifiedDetected 4 days ago
SwiftVendor ManagementProcurementCustomer SupportClinical TrialsClinical ResearchResearchLeadershipCollaborationMicrosoft Teams
About the role
- Celerion is committed to swift, exceptional clinical research through translational medicine.
- Every day, we use our experience, agility, and innovative research strategies to help get drugs to market faster.
Responsibilities
- The Director, User Services is responsible for leading Celerion's global end-user technology support strategy and ensuring an exceptional IT experience for all employees through a combination of internal leadership and strategic vendor management.
- This role serves as the primary liaison between business stakeholders and global IT service partners, ensuring that technology support services are responsive, efficient, and aligned with business objectives.
- The Director will develop strong relationships across Celerion's global business units to understand evolving business needs, translate those needs into measurable service requirements, and ensure external service providers consistently deliver high-quality support in accordance with established service level agreements (SLAs).
- This leader will drive continual service improvement initiatives, enhance customer satisfaction, and champion operational excellence across all user-facing IT services.
Skills
- Bachelor's degree in Information Technology, Computer Science, Business, or a related discipline required.
- 10+ years of progressive IT leadership experience in end-user services, service delivery, or IT operations.
- Experience leading global Service Desk and End User Computing environments.
- Experience working in regulated industries (pharmaceutical, healthcare, clinical research, or life sciences) preferred.
- Experience managing distributed teams across multiple geographic regions.
- Microsoft 365 ecosystem
- Windows endpoint management
- Mobile device management (Intune preferred)
- Microsoft Teams
- ITSM platforms (ServiceNow preferred)
- Identity and access management
- Endpoint lifecycle management
Equal opportunity
- Integrity Trust Teamwork Respect Celerion is an Equal Opportunity Employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, marital status, qualified protected veteran status, or disability.
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This listing is sourced directly from Celerion's careers page and normalized into a canonical job model.