Modivcare
Contact Center Manager - Onsite - Ridgeland, MS
Ridgeland, MS
Sponsorship not specified$61k-$75kDetected 14 days ago
ExcelPerformance ManagementEmployee RelationsLeadershipCommunicationMicrosoft Office
About the role
- Are you passionate about making a difference in people's lives?
- If so, this opportunity may be the right fit for you!
- Modivcare is looking for an experienced Contact Center Manager to join our team.
Responsibilities
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel.
- The employee is required to stand
Nice to have
- Monitors contact center performance, operating efficiencies, and staff development.
- Identifies and resolves customer issues, including participating in routine communications with clients to ensure complete customer satisfaction.
- Administers call center policies governing scheduling, call handling, and customer service.
- Occasional business travel may be required.
- Determines appropriate resourcing of staff in order to achieve goals and objectives.
- Recognizes others' contributions and share credit for success.
- analyzes variances and initiates corrective actions to maximize operational performance.
- Bachelor's Degree required.
Compensation
- $ 60,800.00 - $75,000.00 Annual
Benefits
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
- Medical, Dental, and Vision insurance
- Health Care and Dependent Care Flexible Spending Accounts
- This role is bonus eligible based on individual and company performance.
- We value our team members and realize the importance of benefits for you and your family.
- Modivcare offers a comprehensive benefits package to include the following:
- Employer Paid Basic Life Insurance and AD&D
- Voluntary Life Insurance (Employee/Spouse/Child)
- Pre-Tax and Post --Tax Commuter and Parking Benefits
- 401(k) Retirement Savings Plan with Company Match
- Paid Parental Leave
- Short-Term and Long-Term Disability
Equal opportunity
- EEO is The Law - click here for more information
- Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
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This listing is sourced directly from Modivcare's careers page and normalized into a canonical job model.