Agilysys

Project Manager

Alpharetta, GA

Sponsorship not specified$10k-$20kDetected 46 days ago

Project ManagementSalesforceProcurementCommunicationCollaborationProblem SolvingAdaptabilityOrganizational SkillsMicrosoft Office

About the role

The Project Manager is responsible for leading the successful execution and delivery of client-facing implementation projects across Agilysys' hospitality solutions portfolio.
The Project Manager serves as the central point of coordination between customers and internal teams, ensuring alignment, managing risks, and delivering consistent execution.
This position directly impacts Agilysys' reputation, customer retention, and the scalability of its Professional Services organization.

Lead customer-facing implementation projects, ensuring successful delivery and high levels of customer satisfaction.
Develop and manage detailed project plans, timelines, and documentation in alignment with Agilysys project management standards.
Manage multiple concurrent projects, balancing priorities, timelines, and resource constraints.
Collaborate with Sales, Installation Services, Product, Support, and other internal teams to align on project goals and execution plans.
Drive continuous improvement by contributing to best practices, process enhancements, and product feedback.
Ensure smooth transition of completed projects to Support teams for ongoing customer success.
Agilysys delivers state-of-the-art software and services built exclusively for hospitality, helping organizations go beyond traditional property management (PMS), point-of-sale (POS), and food and beverage inventory and procurement systems.

Ability to work independently with a high level of initiative
Proficiency in Microsoft Office tools
Bachelor's degree in Project Management, Computer Science, Information Technology, Hospitality Management, or related field, or equivalent experience.
5-7 years of experience in project or program management, preferably in technical or software implementation environments.
Experience managing customer-facing implementation projects in a billable or services-driven environment.
Experience with project management tools such as Smartsheet, Salesforce, Certinia, and Microsoft Office.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Ability and willingness to travel up to 50%, including domestic and international travel.
Requirements and Competencies
Strong communication skills with the ability to engage customers and internal teams effectively
Solid problem-solving and analytical abilities
Ability to manage multiple tasks and priorities in a fast-paced environment
Customer-focused mindset with a commitment to service excellence

Hospitality industry experience or familiarity with hospitality systems (POS, PMS, inventory systems) preferred.
PMP or equivalent certification preferred

Partner with customers to set expectations, define goals, manage deliverables, and provide regular status updates.
Provide guidance to customers on best practices for implementing Agilysys solutions and optimizing outcomes.

This listing is sourced directly from Agilysys's careers page and normalized into a canonical job model.