TaskUs
Team Lead - Roadside Assistance Specialist
Charlotte, North Carolina, USA
Sponsorship not specified$54k-$82kDetected 1 day ago
Data AnalysisCustomer SupportLeadershipCommunicationProblem SolvingMentoring
About the role
- About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands.
- Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
Responsibilities
- Team Lead - Roadside Assistance Specialist
- What does a Team Lead really do?
- Team Leads go to work with one thing in mind: to provide the best customer experience to our clients.
- They are able to drive the performance of teammates in order for them to continuously hit their goals.
- As a Team lead, you will coach and manage teammates, and act as a bridge between your teammates and the other departments.
- Team Leader, you will manage the day-to-day planning and operations of your team.
- This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieves their Key Performance Indicators (KPIs).
Requirements
- Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
- You must be adept at creating reports of your team's performance and documenting feedback from your client.
- You must be able to effectively manage issues that might arise (including HR-related ones)
Skills
- The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally.
Compensation
- $54,000.00 - $82,000.00 per year. Pay Transparency Statement:
- The base salary range represents the low and high end of the anticipated salary range for this position across our US locations.
- The "pay scale" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire.
- Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location.
Benefits
- At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages.
- Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity.
- We offer a comprehensive benefits package including medical, dental, and vision insurance
- and paid time off including vacation, sick leave, and holidays.
Company info
- A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, and coaching sessions, to help them improve and grow.
- If you need reasonable accommodations in any part of the hiring process, please let us know.
Equal opportunity
- TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity
- we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
- We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.
- We celebrate and support diversity; we are committed to creating an inclusive environment for all employees.
This listing is sourced directly from TaskUs's careers page and normalized into a canonical job model.