Yubico
Principal Customer Success Manager
Washington, DC · Principal
Sponsorship not specified$180k-$195kDetected 51 days ago
RESTAgentic AIProject ManagementSalesforceCRMCustomer SuccessCadenceLeadershipCommunicationProblem SolvingMentoring
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odds of building a lasting career here
51Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role52
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
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About the role
- Yubico is seeking a Principal Customer Success Manager to join our talented and growing Sales organization.
- As a Principal CSM, you will be responsible for assisting customers through their entire Yubico journey from start to finish.
- Through your partnership, customers will acquire measurable value from their investment in Yubico products, leading to success, expansion, and renewal.
Responsibilities
- Be the trusted partner for the customer on YubiKey deployment as it relates to business, operations, and distribution matters
- Own Yubico's highest-value marquee accounts and drive retention, renewals, and growth by understanding their business needs and helping them succeed in utilizing Yubico products and services
- Serve as the primary buffer and resolution lead for critical account escalations before manager intervention
- Collaborate closely with Sales and Solutions Engineers to identify and execute on revenue expansion opportunities
- Design and roll out scalable CSM frameworks, curricula, and playbooks that solve systemic operational challenges and offload leadership burden
- are designed for your overall well-being:
Requirements
- Ten (10) years' or more experience in Customer Success Management
- Ten (10) years' experience in information technology
- Five (5) with years' experience in security
- Experience managing relationships with large, complex, multi-geographical enterprises with a technical enterprise product
- Demonstrable track record of working and leading within an internal matrix account team consisting of Sales, Solutions engineers, and Professional Services all interacting with accounts
- Excellent problem-solving abilities and ability to clearly articulate issues and solutions cross functionally, both internally and externally
- Have strong listening and analytical skills with the demonstrated ability to ask effective questions, dive deep, understand the customer's business priorities, and anticipate their needs
- Familiarity with or ability to rapidly master the technical terminology and platforms used in Identity Access Management and Authentication
- Proficiency with modern Customer Success and CRM tools (e.g., Salesforce, Gainsight, ChurnZero)
Compensation
- This role has the annual salary range as defined below for a salary pay range for a candidate located in the San Francisco Bay Area.
Benefits
- We've got you covered with top of the line health plans, including dental and vision.
- Our retirement plan includes a 401K dollar per dollar match up to 6% with a cap of $6K/year.
- We offer $1,200.00 in wellness earnings (prorated based on start date) that you can use on your gym membership, a massage, or your favorite online fitness classes.
- This is a taxable benefit if you choose to participate.
- Learning and development.
- We encourage your professional growth and offer a yearly development stipend of $3,000 and mentorship program.
- We offer a total of 15 vacation days plus 10 holidays, and 7 sick days a year.
- All parents receive 8 weeks of paid leave.
- Birthing parents receive an additional 8 weeks of paid leave (16 weeks total).
Company info
- Yubico is a global leader in identity security and creator of the YubiKey, the original hardware-backed passkey.
- We are publicly traded on Nasdaq Stockholm; our global footprint includes headquarters in Stockholm, Sweden, Silicon Valley, California; and Singapore.
- Why Join Our Mission?
- At Yubico, we are guided by a shared belief that your work matters.
- We operate under a cultural philosophy of Speed with Integrity, pushing the boundaries of technology to secure the AI frontier-protecting both human and agentic AI interactions-and leading the transition to post-quantum cryptography.
- In everything we do, we live by our core values:
- Battle Friction:
- We constantly look for new ways to simplify our products, our work, and the user experience.
- Inspire Higher:
- We think big, champion the open internet, and strive to do the right thing even when it is difficult.
- Identify opportunities for customers to act as Yubico advocates (e.g. testimonials, case studies)
- Maintain an ongoing cadence of communicating with customers about their roll-out, adoption, and challenges throughout their customer journey
This listing is sourced directly from Yubico's careers page and normalized into a canonical job model.