EnrollHere
Senior Software Engineer - Call Routing Product
Raleigh, North Carolina, United States · Senior
Sponsorship not specifiedDetected 70 days ago
GoDistributed SystemsAlgorithmsAWSGCPAzureCloud PlatformsDevOpsCRMTest AutomationVoIPCommunicationCollaborationProblem Solving
About the role
- Our fully remote team thrives on collaboration, innovation, and a shared commitment to improving the enrollment journey for all.
- Architect scalable, fault-tolerant systems capable of handling large volumes of concurrent calls.
- Conduct performance benchmarking and capacity planning.
Responsibilities
- We are seeking a Senior Software Engineer to lead the design, development, and optimization of our call routing platform.
- You will play a critical role in building scalable, reliable, and intelligent telephony solutions that enable seamless customer experiences.
- Product Development & Architecture Design and implement high-performance call routing algorithms and services.
- Collaborate with product management to translate business requirements into technical solutions.
- Develop and maintain integrations with telephony providers, CRM systems, and third-party APIs.
- Implement automated testing strategies for telephony flows and routing logic.
- Monitor, troubleshoot, and optimize call quality, latency, and system uptime.
- Participate in on-call rotations for production support as needed
Requirements
- The ideal candidate will have deep expertise in VoIP/CCaaS technologies, distributed systems, and cloud-based application development, along with a strong understanding of real-time communications and call routing logic.
- Strong proficiency in programming languages such as Go and Python.
- Experience with cloud infrastructure (AWS, Azure, or GCP) and microservices architecture.
Benefits
- EnrollHere is on a mission to make healthcare enrollment simple, transparent, and accessible for everyone.
- We partner with organizations nationwide to deliver streamlined technology and exceptional customer experiences, ensuring members can access the coverage they need with confidence.
- We believe in taking care of our team, which is why we offer a comprehensive benefits package that supports your health, wellness, and future:
- 3 dental plans (Aetna and
- 5 additional Medical Plus benefits, including telehealth support and an annual
- Learning stipends and opportunities for professional development
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