Procare Solutions
Customer Support Specialist
Denver, CO
Sponsorship not specifiedDetected 13 days ago
SalesforceAccountingHRISCustomer SupportCommunicationMicrosoft Office
About the role
- About Procare For over 30 years, Procare Solutions has been dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and education of children.
- Procare operates in a hybrid working model based on business needs.
Responsibilities
- Understand the scope of support to be provided to the customer and ability to recognize when an issue needs to be escalated to Tier 2 support
- Make customer's needs a primary focus of one's actions, developing and sustaining productive customer relationships
Requirements
- Occasional travel may be required for this position
- Stay current with software changes/updates and participate in training as required
- Our ideal candidate will have:
- Proficiency with Microsoft Office applications
- Candidates must be willing and able to work in office a minimum of 3 days per week.
Nice to have
- Professional phone etiquette
- Excellent communication skills, both verbal and written (typing/email)
- Ability to communicate technical information to non-technical audience
- Knowledge of customer service principles and practices
- Active listening skills
- Multi-tasking capabilities
- Establish proper courses of action to ensure that work product is completed efficiently and on time/within proper time limits
- Associate degree or equivalent work experience required
Benefits
- Excellent comprehensive benefits packages including: medical, dental, & vision plans
Company info
- Company paid Short and Long-Term disability and Life Insurance
- Regular company provided meals
- Maintain a positive, empathetic, and professional attitude toward customers at all times
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about product usage and services
- Interact with customers and utilize available resources to identify customer needs and find resolutions
- Follow up and make scheduled call backs to customers where necessary
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This listing is sourced directly from Procare Solutions's careers page and normalized into a canonical job model.