Qualia

Senior Billing Systems & Operations Analyst

Austin, TX · Senior

Sponsorship not specifiedDetected 37 days ago

Data AnalysisLLMsProject ManagementSalesforceExcelERPOnboarding

About the role

Ensure billing data flows accurately across connected systems and that every team with a dependency on billing data has the visibility they need - Leverage AI for Operational Efficiency: Qualia is an AI first company.
You're a power user who can architect solutions, not just execute within existing configurations - An Owner's Mentality: You take pride in your work and view what you do as a part-owner and builder of Qualia.

Billing Systems Administration: Own all aspects of our billing platform's configuration, optimization, and expansion.
Drive process standardization alongside Finance and Deal Desk to reduce billing complexity and manual intervention.
Proactively flag risks when business decisions could create downstream complexity.
Own the vendor relationship, holding them accountable to SLAs and advocating for Qualia's needs on the roadmap
Work with the billing team to build comprehensive operational documentation-runbooks, configuration guides, and process maps-so that billing system knowledge is institutional, not individual.
Leverage AI for Operational Efficiency: Qualia is an AI first company. As a systems administrator, you will be charged with leveraging LLMs and AI to drive insights and operational efficiency for our front line collections and billing teams
An Owner's Mentality: You take pride in your work and view what you do as a part-owner and builder of Qualia. You view your business unit's success as your own
An Eye for Operations: You think in systems, not tasks. You instinctively map how a change in one place impacts teams downstream, and you build documentation, monitoring, and enablement to make operations resilient
Own all aspects of our billing platform's configuration, optimization, and expansion.
As a systems administrator, you will be charged with leveraging LLMs and AI to drive insights and operational efficiency for our front line collections and billing teams

Project Management Expertise: You can scope a complex project, break it into manageable tasks, and execute against a work plan.

5+ years in a revenue operations, finance, or deal desk role
Experience with Ordway, Zuora, Chargebee, or similar subscription billing platforms
Salesforce administration experience or certification
Background in environments with complex or non-standard pricing models
Experience with data analysis and visualization tools beyond Excel
Familiarity with ERP systems and revenue recognition workflows
Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems---and we're growing quickly.
Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, and a variety of internal virtual events to keep employees connected.

How does a proposed new pricing or billing structure work within our architecture, and what are the limitations or risks?
What is the downstream impact of product and packaging changes on provisioning, invoicing, and revenue recognition?
Serve as the connective tissue between finance, product, engineering, and GTM teams on all billing-related matters.
Advise on how new products, discounting frameworks, payment structures, and bookings policies will function within the billing architecture.
3+ years of hands-on experience working with billing tools, CPQ platforms, Salesforce, or ERP systems across the quote-to-cash lifecycle.
You understand how pricing, quoting, invoicing, and revenue recognition connect
You're a power user who can architect solutions, not just execute within existing configurations

Build and maintain monitoring and alerting that surfaces data quality issues before they reach customers.

regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status

This listing is sourced directly from Qualia's careers page and normalized into a canonical job model.