PermitFlow
Senior Manager, Implementations
New York City, NY · Senior · Full-time
Sponsorship not specifiedDetected 41 days ago
Project ManagementOnboardingCustomer SuccessCadenceLeadershipCommunication
About the role
- This is an in-person position at our New York City office with a hybrid schedule (M/W/F in-office) and up to 25% travel.
Responsibilities
- Partner with the Sales org on handoffs, with the Customer Success org on the transition to ongoing ownership, and with Ops on service delivery
- 4+ years managing an implementation, onboarding, or professional services team, including experience developing senior ICs or other managers
- PermitFlow is redefining how America builds.
- Clear, direct written communication and the ability to hold customers and internal partners to commitments without friction
Requirements
- 8+ years in implementation, onboarding, or professional services
- A track record of scaling B2B SaaS onboarding teams through a period of growth, not just running a steady-state one
- Comfort operating in regulated or operationally complex environments where the work is not purely software
Compensation
- Competitive salary and meaningful equity in a high-growth company
Benefits
- Competitive salary and meaningful equity in a high-growth company
- 100% company-paid base medical, dental, and vision coverage for employees + healthcare FSA
- Unlimited PTO and paid family leave
- Home office & equipment stipend
- Commuter benefits (pre-tax transit and parking)
- Run a tight operating cadence: 1:1s, pipeline reviews, account health reviews, and post-mortems on every account
Company info
- What We Offer (Full-Time Roles Only)
Visa & Work Authorization
- Serve as the leadership sponsor on the highest-stakes launches and most complex at-risk accounts, and act as the internal advocate for the customer when tradeoffs come up across Product, Ops, and CS
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