MetTel
Customer Service Agent
Salt Lake City, Utah, United States · Full-time
Sponsorship not specifiedDetected 99 days ago
Account ManagementExcelCustomer SupportCommunicationProblem SolvingMicrosoft Office
About the role
- MetTel is a global communications solutions provider with the most complete suite of fully managed services that focus on secure connectivity, and network and mobility services.
- We simplify communications and networking for business and government agencies.
- We believe that each team member is a key to the success and sustainability of the group.
Responsibilities
- Provide support for orders, service requests, and general account inquiries
- Deliver accurate product and service information, including features, terms, and capabilities
- Document all customer interactions in accordance with standard operating procedures
- Support additional operational tasks and responsibilities as assigned
- Ability to manage multiple priorities in a fast-paced environment
Requirements
- The ideal candidate will be proactive, solutions-driven, and committed to providing an exceptional client experience through both phone and email interactions.
Skills
- Full time / In office
- Salt Lake City, Utah
- Bachelor's degree preferred
- Minimum of 3 years of experience in customer service or account management
- Experience within the telecommunications industry is a plus
- Strong problem-solving and communication skills (written and verbal)
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Project)
Compensation
- The salary range reflected is a good faith estimate of base pay for the primary location of the position.
- Your recruiter can share more about the specific salary range for the job location during the hiring process.
Company info
- This role serves as a key point of contact for our customers, delivering high-quality support across wireline products and services.
Visa & Work Authorization
- nd considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation
This listing is sourced directly from MetTel's careers page and normalized into a canonical job model.