Lillio (formerly HiMama)

Lillio (formerly HiMama)

Customer Support Associate

Canada, Remote · Director

Sponsorship not specifiedCAD 50k-CAD 55kDetected 84 days ago
Customer SuccessCustomer SupportCommunicationProblem Solving

About the role

  • They will be responsible for exemplifying amazing customer service.
  • Given the nature of our fast-paced environment, you will also be helping out in other aspects of the CS team.

Responsibilities

  • An ability to build relationships and connect with people quickly
  • You're organized and able to manage a large volume of tasks independently
  • An ability to de-escalate and manage difficult situations and conversations
  • An ability to maintain high customer satisfaction through efficient task switching
  • You love the rhythm of a fast, high-volume support cycle.

Requirements

  • You should be excited by a busy schedule and the ability to problem solve.
  • Post-secondary education (or equivalent work experience)

Compensation

  • Lillio Perks -- Flexible working arrangements; we are a remote-first company who gathers together (virtually) every quarter, and in-person at least once per year.

Company info

  • If you are excited about being part of an impact-driven business, focused on making a difference in the early childhood education industry, Lillio is the place for you.
  • Lillio is a Series B, private-equity backed company and we're proud to be part of the Bain Double Impact portfolio.
  • Lillio is recognized as an industry leader, most recently selected in 2025 by Time Magazine as one of the world's top EdTech companies.
  • Enthusiastic individuals with can-do attitudes who want to be a part of a fast-paced, work-hard, start-up environment.
  • At Lillio we celebrate wins, make positive change in the world, and have fun while doing it.
  • You should enjoy interacting with customers over the phone and helping people solve technical problems and resolve issues should be a passion.
  • The Customer Support Associate role will focus on providing support to our customers via email, phone and chat.
  • The Customer Success (CS) Team
  • CS at Lillio is a close-knit team of busy bodies who are driven to find a way to make every customer successful, so help us!
  • At Lillio (formerly HiMama), we are a mission driven business with the goal of empowering early childhood educators through innovative, affordable tools that enable them to improve child outcomes, engage family members, and support continued professional growth for their staff.
  • We are committed to serving the field as an authentic voice of the early childhood education (ECE) workforce, providing programs with all of the building blocks for high-quality early care and education and helping early educators focus on what matters most for children's successful development and learning: relationships, play, creativity, and loving, nurturing caregiving.
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This listing is sourced directly from Lillio (formerly HiMama)'s careers page and normalized into a canonical job model.