Mueller Water Products

IT Services Specialist

Chattanooga, Tennessee

Sponsorship not specifiedDetected 30 days ago

OnboardingCustomer SupportCommunicationCompTIA

About the role

This role encompasses a wide range of responsibilities from diagnosing and resolving technical issues to installing and configuring hardware and software.
Technical Troubleshooting: Diagnose and resolve hardware and software incidents, including issues with company-issued computers, peripherals, and network connectivity.
Hardware and Software Management: Install and configure new IT hardware and software.

Responsibilities

Executive and C-Suite Support: Provide dedicated technical support to all Executive staff, including the C-Suite team, ensuring prompt resolution of issues and optimal technology performance.
Perform routine maintenance and updates to ensure smooth operations.
Network Support: Diagnose and resolve hardware, software, and connectivity problems to minimize downtime and maintain business continuity.
Track, route, and document incident resolutions.
New Hire Onboarding: Manage the technical onboarding of new hires, configuring hardware, and setting up workspaces to ensure a smooth start for all new employees.
Provide dedicated technical support to all Executive staff, including the C-Suite team, ensuring prompt resolution of issues and optimal technology performance.
Diagnose and resolve hardware, software, and connectivity problems to minimize downtime and maintain business continuity.
Manage the technical onboarding of new hires, configuring hardware, and setting up workspaces to ensure a smooth start for all new employees.
For more than 165 years, Mueller Water Products, Inc. has been building the future of water infrastructure.

Requirements

Bachelor's degree in computer science, Information Technology, or a related field, or equivalent experience.
3+ years of experience in an IT support role, with a proven track record of resolving a wide range of technical issues.
Strong knowledge of hardware, software, and network systems, with experience in IT Asset Management.
Familiarity with service desk operating procedures and IT service management (ITSM) best practices.
Strong interpersonal skills and the ability to work effectively with all levels of staff and management.
Experience providing IT support to executive teams, with excellent communication skills and discretion.
Ability to work independently and manage multiple tasks and projects in a fast-paced environment.
This position requires travel to Mueller sites in North Carolina, Alabama and Georgia.
Other Compensation & Benefits:
Mueller offers an excellent salary and benefits package. Current benefit offerings include medical, dental, and vision insurance, 401k plan with 5% Company match, Employee Stock Purchase Plan (ESPP), short-term and long-term disability benefits, vacation, 100% paid parental leave, tuition reimbursement program, student debt retirement matching, well-being program, Employee Assistance Program (EAP), company-provided life insurance, supplemental insurance at group rates, and more.
Equal Employment Opportunity:
Mueller Water Products, Inc., as well as its subsidiaries, are equal employment employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and/or expression), age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law. In keeping with its obligations under applicable federal, state, and local law, Mueller will make reasonable accommodations for qualified individuals with disabilities. To request a reasonable accommodation at any time during the application or interview process, please contact a member of the Human Resources Department.
This employer participates in E-Verify. E-Verify is a web-based system that allows employers to confirm the eligibility of their employees to work in the United States. The system compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records. This notice applies to all applicants and employees, including those hired to work remotely.

Nice to have

Certifications in relevant IT technologies (e.g., CompTIA A+, Network+, ITIL) are preferred.

Compensation

Other Compensation & Benefits:

Benefits

Mueller offers an excellent salary and benefits package.
With a vision to be the leader in water infrastructure solutions-solving challenges, enriching lives and safeguarding the future-we are making a positive impact that will last for generations.

Company info

Thank you for your interest in Mueller Water Products, Inc.
For more than 165 years, Mueller Water Products, Inc. has been building the future of water infrastructure. From lifesaving fire protection to data intelligence, we are committed to developing products and solutions that help cities and utilities deliver clean, safe drinking water to hundreds of millions of people across North America.
Our purpose is to connect communities to water, life's most essential resource, with exceptional, people solutions and products. Behind that purpose is a dedicated team, united by our shared values of respect, integrity, trust, inclusion and safety. With a vision to be the leader in water infrastructure solutions-solving challenges, enriching lives and safeguarding the future-we are making a positive impact that will last for generations.
By joining Mueller, you become part of a dynamic team dedicated to excellence and innovation, working collaboratively to achieve meaningful results. We champion our people because when they succeed, our communities thrive. We invite you to learn more about career opportunities with us and consider submitting your application.
From lifesaving fire protection to data intelligence, we are committed to developing products and solutions that help cities and utilities deliver clean, safe drinking water to hundreds of millions of people across North America.
Our purpose is to connect communities to water, life's most essential resource, with exceptional, people solutions and products.
Behind that purpose is a dedicated team, united by our shared values of respect, integrity, trust, inclusion and safety.
By joining Mueller, you become part of a dynamic team dedicated to excellence and innovation, working collaboratively to achieve meaningful results.
We champion our people because when they succeed, our communities thrive.
We invite you to learn more about career opportunities with us and consider submitting your application.
IT Services Specialist Job Title: IT Services Specialist

Equal opportunity

If you require accommodations during any stage of the application or interview process, please let us know.
We are happy to work with you to meet your needs.
Mueller Water Products, Inc., as well as its subsidiaries, are equal employment employers.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and/or expression), age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law.

Visa & Work Authorization

n, sex (including pregnancy, sexual orientation, gender identity, and/or expression), age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and

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