Fiserv
Senior Business Transformation Advisor
Mississauga - Skymark, Canada · Senior
No sponsorship$118k-$148kDetected 2 days ago
Data AnalysisData VisualizationExcelProcess ImprovementCustomer SupportLeadershipCommunicationPublic SpeakingLean Manufacturing
About the role
- Calling all innovators - find your future at Fiserv.
- We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world.
- We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely.
Responsibilities
- Lead business process analysis, process mapping, requirements gathering, root cause analysis, and solution design activities across Client Experience workflows.
- Develop business requirements, implementation plans, testing support, and operational documentation for process, technology, and automation initiatives.
- Partner with business leaders, technology teams, and vendors to prioritize, implement, and monitor continuous improvement initiatives and service enhancements.
- Analyze vendor performance, service level results, customer experience metrics, and operational trends to support governance reviews and action plans.
- Build business cases, presentations, and KPI-based recommendations using operational data, customer feedback, and performance insights.
- No-cost, confidential support through the Employee Assistance Program (EAP) for you and household members
- Eight Employee Resource Groups to build connection and inclusion
Requirements
- 10+ years of experience in business process analysis, workflow design, and operational improvement initiatives.
- 10+ years of experience in service delivery optimization, operating model design, and process standardization.
- 8+ years of experience in business requirements development, process documentation, and solution implementation planning.
- 8+ years of experience in data analysis, KPI reporting, and business case development using Excel, Power BI, or similar reporting tools.
- 6+ years of experience in vendor governance, service level analysis, and third-party performance management.
- 6+ years of experience in Lean, Six Sigma, automation, or continuous improvement frameworks.
- This role requires the ability to stand for a majority of the shift
Skills
- Experience in financial services, payments, fintech, customer service, or contact center operations.
- Experience supporting technology implementations involving workflow tools, case management platforms, or digital process automation.
- Lean Six Sigma Green Belt, Lean Six Sigma Black Belt, CBAP, PMP, or Agile certification.
- Experience preparing leadership presentations and operating review materials for senior stakeholders.
- Experience aligning customer experience analytics with process improvement priorities.
Compensation
- $118,400.00-$148,000.00
Benefits
- Fuel Your Life wellness program with activities and rewards to support total well-being
- Paid statutory holidays, Recharge & Refuel vacation (years-of-service tiers), and a Paid Sick Time program
- RRSP with 100% company match up to 5%, a Non-Registered Savings Plan (NREG), and an Employee Stock Purchase Plan (ESPP)
- Comprehensive extended health care and vision benefits, plus dental coverage
- Company-paid Basic Life and AD&D, with optional life and AD&D coverage available
- Company-paid Short-Term Disability and Long-Term Disability income protection
- Emergency medical coverage for out-of-province/out-of-country travel via extended health benefits
- Lead cross-functional projects, including project planning, timeline management, risk identification, workshop facilitation, status reporting, and benefits tracking.
- 6+ years of equivalent combination of educational background, related experience, and/or military experience.
Equal opportunity
- Fiserv is proud to be an Equal Opportunity Employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
- Our commitment to Diversity and Inclusion:
Visa & Work Authorization
- Applicants must be legally authorized to work in Canada to be considered for this position.
- The company is not offering visa or work permit support.
- Only candidates who are Canadian citizens, permanent residents or who hold a valid open work permit will be considered for this role.
This listing is sourced directly from Fiserv's careers page and normalized into a canonical job model.