Summit Therapeutics

Summit Therapeutics

IT Helpdesk Analyst

Palo Alto, CA (US) · Mid

Sponsorship not specifiedDetected 51 days ago
JiraClinical TrialsCollaborationCompTIA

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odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

4 transfer filings in the last year, covering 4 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • Summit Therapeutics Inc. is a biopharmaceutical oncology company with a mission focused on improving quality of life, increasing potential duration of life, and resolving serious unmet medical needs. At Summit, we believe in building a team of world class professionals who are passionate about this mission, and it is our people who drive this mission to
  • reality. Summit's core values include integrity, passion for excellence, purposeful urgency, collaboration, and our commitment to people. Our employees are truly the heart and soul of our culture, and they are invaluable in shaping our journey toward excellence.

Responsibilities

  • Respond to and resolve inbound support requests via phone, email, and ticketing system (Tier 1 & Tier 2).
  • Install, configure, and maintain desktops, laptops, mobile devices, and peripherals.
  • Manage user accounts and permissions using Active Directory and Microsoft 365 Admin Center.
  • Document incidents, resolutions, and workarounds clearly in the ITSM ticketing system.
  • Maintain hardware and software inventory records.
  • Support video conferencing systems and collaboration tools (Teams, Zoom, etc.).
  • Contribute to the internal IT knowledge base by writing and updating support articles.
  • The IT Helpdesk Analyst role is a motivated, customer-focused position that sits within the IT Support team.
  • In this role, you will serve as the first point of contact for end-users experiencing technical issues, providing timely and effective solutions to minimize disruption and maintain productivity across the organization.

Nice to have

  • Summit's core values include integrity, passion for excellence, purposeful urgency, collaboration, and our commitment to people.
  • Summit's team is inspired to touch and help change lives through Summit's clinical studies in the field of oncology.
  • Summit has multiple global Phase 3 clinical studies, including:
  • Non-small Cell Lung Cancer (NSCLC)
  • Phase 3 clinical study which is intended to evaluate ivonescimab combined with chemotherapy compared to pembrolizumab combined with chemotherapy in patients with first-line metastatic NSCLC.
  • Phase 3 clinical study which is intended to evaluate ivonescimab monotherapy compared to pembrolizumab monotherapy in patients with first-line metastatic NSCLC.
  • Colorectal Cancer (CRC)
  • Phase 3 clinical study intended to evaluate ivonescimab in combination with chemotherapy compared with bevacizumab plus chemotherapy.

Skills

  • Associate's degree or higher in Information Technology, Computer Science, or related field - or equivalent work experience.
  • CompTIA A+, Network+, or Microsoft certifications (MD-102, MS-900).
  • Experience with ITSM tools such as ServiceNow, Jira Service Management, or Freshservice.
  • Exposure to remote support tools (e.g., TeamViewer, AnyDesk,).
  • Proficiency with Windows 10/11 operating systems; basic macOS familiarity is a plus.

Benefits

  • Experience, Education and Specialized Knowledge and

Company info

  • Our employees are truly the heart and soul of our culture, and they are invaluable in shaping our journey toward excellence.
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This listing is sourced directly from Summit Therapeutics's careers page and normalized into a canonical job model.