CloudZero
Senior IT Operations Engineer
Boston · Senior
Sponsorship not specifiedDetected 60 days ago
PythonBashSnowflakeGCPCloud PlatformsRESTAgentic AIComplianceJiraHRISLeadershipProblem Solving
About the role
- SENIOR IT OPERATIONS ENGINEER CloudZero is hiring a Senior IT Operations Engineer who treats IT as a product instead of a help desk.
- You will work with our IT leadership to keep our internal systems quiet, fast, and secure.
- You will also lean on AI every day to do it.
Responsibilities
- Every helpdesk ticket that hits our support tool, is a signal.
Requirements
- 5+ years running and configuring real IT or cloud infrastructure at a growing company.
- 2+ years of hands-on automation work in Workato, Okta Workflows, Python, Bash, or similar.
- You have used modern AI tools to ship actual work, not just an experiment.
- Familiarity with the IT toolkit: JAMF (including packaging and deployment), Okta SSO, Slack, Jira, Google Workspace.
- 2+ years of operational time inside GCP, Snowflake, and/or AWS.
- You have stitched SaaS tools together with webhooks, REST APIs, and event hooks.
- You are not satisfied with closing a ticket without knowing why it appeared.
- You can take a vague request and produce a clean outcome.
- You are exceptional with people and have a customer-first mindset.
- Experience automating employee lifecycle (joiners, movers, leavers), including directly integrating HRIS systems.
Nice to have
- Time at a cloud-native or developer-tooling company.
- AV and meeting-room tech experience for our in-office spaces.
- Practical familiarity with SOC 2, ISO 27001, or similar frameworks.
- Familiarity with UKG or other HRIS systems is a plus.
- Examples of AI agents or automations you have built that retired a recurring class of work.
Skills
- When a ticket lands, your first instinct should be "what would make this ticket not exist next week?"
- A great week ends with fewer open issues and fewer total inbound tickets than the week before.
- Write Python and Bash that can connect to our SaaS tools together.
- Treat the Helpdesk queue as a data source. Analyze it, categorize it, and root-cause aggressively.
Company info
- Some flexibility outside East Coast hours is helpful, given our employees and customers are global.
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This listing is sourced directly from CloudZero's careers page and normalized into a canonical job model.