OpenTable
Solutions Engineer - Sr.
Toronto, Canada · Senior
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About the role
- Our world-class technology empowers restaurants to focus on what matters most - their team, their guests, and their bottom line - while enabling diners to discover and book the perfect restaurant for every occasion.
- They use strong technical judgment to navigate tradeoffs, proactively identify risks and dependencies, and influence scalable improvements across our integrations and developer experience.
- This posting is for an existing vacancy.
Responsibilities
- Lead complex API integrations and technical initiatives from discovery and solution design through implementation and launch.
- Independently own complex, quarter-length technical projects and high-impact partner implementations, establishing clear milestones, dependencies, and delivery expectations.
- Serve as the primary technical advisor for sophisticated partners, restaurant groups, and strategic initiatives.
- Translate business and partner requirements into clear technical approaches, balancing implementation complexity, scalability, reliability, and partner needs.
- Proactively identify technical risks, dependencies, and implementation gaps and partner with stakeholders to develop mitigation plans.
- Partner closely with Product and Engineering teams to clarify scope, investigate technical challenges, and identify appropriate short and long-term solutions.
- Build and maintain deep expertise across our off-the-shelf APIs, integrations, and broader technical ecosystem.
- Partner with Security teams to ensure integrations follow established security and compliance standards and proactively identify potential risks.
- Work closely with Sales, Partnerships, Support, Product, and Engineering teams to connect technical decisions and tradeoffs to business outcomes.
- Develop scalable troubleshooting approaches, implementation patterns, and technical guardrails that improve consistency and quality.
Requirements
- You have significant experience in Solutions Engineering, Sales Engineering, Technical Consulting, Integration Engineering, or a similar customer-facing technical role.
- You have deep experience working with REST APIs, JSON payloads, authentication methods, webhooks, and system integrations.
- You are experienced in reviewing logs, debugging API requests and responses, and diagnosing complex integration issues.
- You have successfully led complex technical implementations from discovery through production launch.
- You are comfortable owning complex, quarter-length initiatives and driving work forward across multiple stakeholders.
Nice to have
- You have excellent communication skills and can translate complex technical concepts and tradeoffs for technical and non-technical audiences.
- You can balance multiple complex projects and priorities in a fast-paced, global environment.
- You contribute technical knowledge and expertise in ways that improve the effectiveness of those around you.
- Experience in restaurant technology, hospitality technology, SaaS platforms, or system integrations is a plus.
- Company-paid therapy sessions through SpringHealth
- Company-paid subscription to Headspace
- Paid volunteer time
- Focus on your career growth:
Compensation
- Work from (almost) anywhere for up to 20 days per year
- Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
Benefits
- Generous paid vacation (20 days) + time off for your birthday
- Paid parental leave
- Private health and dental insurance
- Life and Disability insurance
Company info
- Every employee at OpenTable has a tangible impact on what we do and how we do it.
- You'll also be part of a global team and its portfolio of metasearch brands.
- Hospitality is all about taking care of others, and it defines our culture.
This listing is sourced directly from OpenTable's careers page and normalized into a canonical job model.