SailPoint Technologies Holdings, Inc.

SailPoint Technologies Holdings, Inc.

ServiceNow ITAM Architect

United States, USA · Full-time

Sponsorship not specifiedDetected 21 days ago
JavaScriptPythonAngularHTMLCSSCI/CDPlatform EngineeringRESTUX ResearchConfluenceCustomer SupportLoad TestingTest AutomationLeadershipCollaborationMicrosoft OfficeMicrosoft Teams

About the role

  • This position will report directly to our Sr.
  • The job is responsible for creating innovative solutions in a constantly-changing business environment, and ensuring solution delivery aligns to technical governance policies (in partnership with our ServiceNow architects).

Responsibilities

  • Lead the outcome-focused delivery of ServiceNow ITAM capabilities
  • Manage ServiceNow code quality control processes
  • Lead workshops, tech solutioning, development, and unit testing for ITOM Discovery and/or Service Mapping and/or ITAM HAM Pro / ITAM SAM Pro
  • Provides input and sign off on solution design for complex features
  • Design, develop, and deploy ServiceNow ITAM features (HAM & SAM)
  • Execute discovery runs to ensure like-for-like functionality and validate data collection
  • Create and utilize reports and dashboards to demonstrate current and historical usage
  • Load, manipulate and maintain enterprise asset data between ServiceNow and other systems

Requirements

  • The ServiceNow ITAM Architect will have at least 5 years of experience implementing, configuring, and managing the ServiceNow platform and have strong domain expertise in ITAM, and ITOM.
  • This candidate should have a mastery of ServiceNow ITAM processes, have technical leadership experience in executing an enterprise asset strategy and possess proven ServiceNow ITAM implementation skills.
  • Candidates must have hands on ServiceNow development experience building outcome-focused solutions for large-scale enterprise(s), aligned to leading practices.
  • Come make your mark in a high energy environment at one of the most consistently highest rated "best places to work" in Austin over the past 13 years!

Nice to have

  • Strong understanding of ServiceNow platform data model
  • Skilled at analyzing and mapping complex business processes to technical solutions, while identifying opportunities for business process re-engineering
  • Experience with QA methodologies (usability testing, performance testing, automated testing, test scripts, test cases and test plans)
  • Integration experience using REST APIs, IntegrationHub, and/or MID Server
  • Familiarity with the continuous delivery model and agile development processes
  • Experience using collaboration tools such as Microsoft Teams, Slack and Confluence
  • A particular desire to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies
  • Must have a high focus on user experience with a propensity for incorporating modern design trends into solution design

Compensation

  • Holidays: 8 paid holidays annually

Benefits

  • Flexible vacation policy
  • Health Savings Account (HSA) with employer contribution
  • Parental support: Paid parental leave
  • Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability.
  • Monitor health, usage, and overall compliance of ServiceNow and its integrated applications

Company info

  • Performs access reviews, conducts compliance activities, and serves as delegate for administrative processes
  • Collaborate with architects, product owners, and internal customers to understand requirements and deliver high-quality technical solutions on time.
  • Use a systematic approach and a wide breadth of ServiceNow platform knowledge to troubleshoot, identify, and solve technical issues
  • Utilize tools to regularly monitor and analyze system performance, perform regular maintenance, and proactively take corrective actions as necessary to ensure platform reliability
  • Responsible for defining requirements, designing workflows, participating in all build/configuration, testing, and implementation activities, as well as analysis and troubleshooting to meet specifications of a project or service request
  • Monitors and employs source code control techniques and configuration management to ensure configuration is consistent across development and production environments
  • Ensure application meets SailPoint security standards and best practices
  • Investigate and advise on new features released by ServiceNow and what impact they could have on current processes
  • Use scripting tools and ServiceNow functionality to create scripts that automate repetitive tasks
  • Tailor user interfaces to improve the overall user experience of ServiceNow, leveraging UI builder and custom HTML/CSS/Javascript when necessary
  • At least 5 years hands on experience with ServiceNow development and administration with a focus on the ITAM domain
  • Proven experience in implementing CMDB/CSDM, ServiceNow Discovery, HAM and SAM
  • Current implementation specialist certifications for ServiceNow Discovery, HAM, and/or SAM, along with a System Administrator certification
  • Strong ITIL methodology competency
  • 401(k) Savings and Investment Plan with company matching

Equal opportunity

  • equal opportunity employer and we welcome all qualified candidates to apply to join our team.
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