Vamonosit
Service Desk Technician
United States
Sponsorship not specifiedDetected 30 days ago
Customer SupportCommunicationMicrosoft OfficeSharePoint
About the role
- Vamonos IT, is seeking an experienced Service Desk Technician to join our team.
- This role is mostly remote, but it will require onsite travel to Ashburn, VA on a regular basis (monthly to semi-monthly).
- Fulfill requests and resolve incidents to ensure service-related issues are identified and resolved within established Service Level Objectives (SLO's).
Responsibilities
- Own, track and resolve Information Technology (IT) incidents and requests using Service Now ticketing system.
- Respond to alerts and escalations and working with both end user and engineering teams to develop strategic solutions to recurring problems.
- Provide knowledgeable Tier II support for IT incidents by utilizing the pre-existing Knowledge Base, Standard Operating Procedures (SOP's), Information Technology Infrastructure Library (ITIL), and Subject Matter Experts (SMEs) along with troubleshooting techniques to provide the appropriate actions.
- This role is largely responsible for providing operational support services to our government customer's end users.
Requirements
- A proven track record of providing exceptional customer service.
- Must possess or be able to complete Department of Homeland Security Public Trust Investigation.
- High School Diploma with some relevant experience.
- Possess excellent verbal and written communication skills.
- About Vamonos IT
- Our experienced team of technical Subject Matter Experts and Professional Project Managers deliver solutions to the toughest challenges in enterprise cloud computing and infrastructure management within the Homeland Security and Federal civilian landscape.
- Our core values of Exceptional Service, Accountability, Continual Improvement, and Opportunity for Growth drive our customers' success and include an inward focus on our team and interactions with each other.
- From our customer-facing teams to internal operations, we want to conduct business in a way all employees can proudly and confidently represent Vamonos IT.
- Our benefits include:
- Paid Federal Holidays
- Health, Dental, and Vision insurance options
Benefits
- Short Term Disability
- Company provided life insurance
Apply directly at Vamonosit →Create a free account for alerts like thisView Vamonosit immigration profile
This listing is sourced directly from Vamonosit's careers page and normalized into a canonical job model.