Fusion Health

Technical Engineer II

Topeka, KS · Mid · Full-time

Sponsorship not specified$60k-$80kDetected 7 days ago

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About the role

About Fusion Health Most healthcare software is built for the easy cases.
In these environments, systems need to work consistently because there is no room for failure.
Bryan Jakovcic ( EY Entrepreneur of the Year ) built this company and still personally interviews every single person who joins it.

Work alongside different project teams to make sure that all customer installs and upgrade projects are being completed correctly and timely Produce, maintain, and update technical documentation Contribute to all customer support tools and support processes Create tickets for clients using Service Desk software for all incoming phone calls and emails; escalate to higher tier support, when necessary Participate in a team on-call rotation while providing 24/7/365 technical support Develop a comprehensive understanding of software applications and pharmacy/nursing use-cases
We support clinicians working in movement restricted communities, where care delivery is more complex and software reliability is critical.

We believe in harnessing diverse talents and perspectives, and if you believe you have what it takes to excel in this role, we want to hear from you.

$60,000 - $80,000 At Fusion, our salary ranges are designed to be competitive within our size and industry.
Compensation is just one component of a comprehensive total rewards package that also includes benefits, flexibility, and growth opportunities.
Individual pay decisions are informed by several factors, including location, experience, qualifications, skillset, and internal equity across the organization.
While we expect most offers to fall within the stated range, each compensation decision is made thoughtfully, with consideration for both the candidate's unique profile and our commitment to pay parity.

Medical, dental, and vision coverage 401K Generous PTO Our teams are based in Woodbridge, NJ and Topeka, KS.
Fusion Health builds for the rest.
It is not expected that applicants have any familiarity with Fusion's proprietary applications, Healthcare software, or Corrections/Public Health business processes.

This role is vital to our organization's mission and growth, and if selected, you'll work on the following challenging and interesting projects: Direct communication via ticketing system, phone calls, and emails with customers to assist with software questions or issues.
Provide desktop and application support to our customers in on-prem and hosted environments Research and analyze issues to ensure successful outcomes Identify technology solutions based on analysis of customer support needs.
We are also proud to be certified as a Great Place to Work by Fortune!.

This listing is sourced directly from Fusion Health's careers page and normalized into a canonical job model.