Avive

Technical Customer Support Specialist- EST Hours

Brisbane, CA

Sponsorship not specified$72k-$85kDetected 93 days ago

SalesforceCRMERPCustomer SupportZendeskProblem SolvingNetSuite

About the role

This role is responsible for diagnosing and resolving complex issues across devices, systems, and data-often in real time.
You will operate in a phone-first environment, working directly with customers while leveraging logs, backend data, and system insights to troubleshoot and resolve issues.
We are looking for someone who thrives in a fast-paced environment, is comfortable getting into the technical details, and can clearly communicate complex issues in a way that makes sense to the customer.

Own issues end-to-end, ensuring timely and accurate resolution
Customer-Facing Technical Support
Provide support across phone, email, and chat, with a strong focus on phone-based interactions
Maintain control of customer interactions while working through multi-step resolutions

In addition, the company will provide reasonable accommodations for qualified individuals with disabilities.
Experience in a complex system environment (hardware + software preferred)

Avive Solutions, Inc. ( https://avive.life ) is a growth stage Automated External Defibrillator (AED) company with a connected response system that is rapidly gaining market share.
We are a mission driven team that is quite literally saving lives.
Sudden Cardiac Arrest (SCA) is a leading cause of death in the United States, and we are on a mission to change that!
We are a dynamic organization that builds elegant, creative solutions to solve complex problems.
Ultimately, our mission is for all cardiac arrest victims to have rapid access to life-saving defibrillation.
Avive is taking a fresh approach to addressing this decades-old problem by innovating AED technology, coupled with a first-of-its-kind software platform solution to enable a quicker and more streamlined response to SCA emergencies.
We believe that this unique combination of deploying advanced - yet still accessible - hardware, and software, has the potential to revolutionize out-of-hospital cardiac arrest response and massively impact SCA survival rates.
Check out this short video that shows a glimpse of how our team is working to re-think cardiac arrest response and save lives! https://www.youtube.com/watch?v=2p4zfOWo62E
Guide customers through technical troubleshooting in a clear, structured manner

It is the policy of the company to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
Anticipated starting salary: $72,000 - $85,000

policy of the company to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orient

This listing is sourced directly from Avive's careers page and normalized into a canonical job model.