AltaMed Health Services
Analyst, Technical Patient Service Center
Anaheim, CA 92805
Sponsorship not specified$69k-$86kDetected 18 hours ago
Project ManagementForecastingCustomer SupportLeadership
About the role
- Grow Healthy If you are as passionate about helping those in need as you are about growing your career, consider AltaMed.
- At AltaMed, your passion for helping others isn't just welcomed - it's nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference.
- Job Overview The Technical Analyst, Workforce Management, helps provide a seamless and consistent customer service interaction experience.
Nice to have
- Minimum of 2 years of relevant experience with Contact Center Customer Service metrics and/or analytics
- Workforce Management experience is preferred
- Project Management experience is preferred
- Project Timeline experience is preferred
- Leadership, Contact Center Customer Service, Project Management, or a background in Analytics
- Workforce Management Software experience preferred
- NICE, IEX, Kronos, Genesys, Blue Pumpkin, TCS, or any WFM-related software
Compensation
- $68,640.00 - $85,800.00 annually
Benefits
- Medical, Dental and Vision insurance
- 403(b) Retirement savings plans with employer matching contributions
- Flexible Spending Accounts
- Commuter Flexible Spending
- Paid Time Off & Holidays
- Malpractice insurance and tail coverage
- Tuition Reimbursement Program
- Employee Referral Bonus Program
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This listing is sourced directly from AltaMed Health Services's careers page and normalized into a canonical job model.