Microsoft
Services Customer Operations Manager
Reno, NV, US
Sponsorship not specifiedDetected 21 hours ago
SalesProcess ImprovementCustomer SupportCollaboration
About the role
- Deal Pursuit Management & Orchestration Partner with sellers to support Services contract renewals and new opportunities, ensuring deals are properly scoped, and positioned to succeed. Orchestrate across functions to remove operational blockers and maintain deal momentum/velocity. Apply disciplined deal reviews to validate that renewals and new
- opportunities are viable, appropriately sized, and aligned with customer needs and business standards. Support sellers through complex or ambiguous deal constructs by translating intent into executable, compliant deal structures. Enforce consistent execution of deal management practices and engagement models Drive effective stakeholder partnerships:
Responsibilities
- Deal Pursuit Management & Orchestration Partner with sellers to support Services contract renewals and new opportunities, ensuring deals are properly scoped, and positioned to succeed.
- Orchestrate across functions to remove operational blockers and maintain deal momentum/velocity.
- Apply disciplined deal reviews to validate that renewals and new opportunities are viable, appropriately sized, and aligned with customer needs and business standards.
- Support sellers through complex or ambiguous deal constructs by translating intent into executable, compliant deal structures.
Requirements
- Bachelor's Degree in Business, Operations, Finance, or related field AND 2+ years experience in program management, process management, or process improvement OR equivalent experience.
- Experience supporting deal execution, pre-sales, renewals management, sales operations, or delivery in a large, matrixed organization.
- Familiarity with Professional Services, enterprise services constructs, or complex commercial deal models.
- Experience in a customer service environment in a large, matrixed multinational company.
- Experience coordinating cross‑functional stakeholders across Sales, Finance, Legal, and Delivery.
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