Rippling

Customer Success Manager, Mid Market (YC)

Remote (United States) · Mid

Sponsorship not specifiedDetected 11 days ago

Account ManagementCustomer SuccessCommunication

About the role

If you are a self-starter, find yourself constantly taking on new challenges, working feverishly until you find solutions, and pride yourself in providing an excellent customer experience, you're in the right place!
Since the TAM team's inception, we have partnered with hundreds of customers ensuring their adoption of key Rippling products and success on our platform.
Please note we will not be hiring in the San Francisco Bay Area or New York City Metro.

Drive product adoption and customer outcomes by educating clients on best practices, new product releases, and the full Rippling platform to maximize value.
Serve as the primary escalation point for critical customer issues, partnering with Support and Engineering to drive rapid resolution, communicate proactively, and deliver post-incident root cause analyses.
Thrive in ambiguity by helping define and scale success for Rippling's growing Y Combinator segment, continuously testing, iterating, and building new playbooks and scalable customer success strategies.

This role will receive a competitive salary + bonus+ benefits + equity.
The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.

This role will receive a competitive salary + bonus+ benefits + equity.
Develop deep expertise in customers' HR, payroll, benefits, and IT workflows, translating customer insights into scalable processes, best practices, and continuous improvements across the business.

Experience working at a technology-focused
The Technical Account Management team manages relationships with Rippling's growing and complex customers by becoming their trusted Rippling advisor.
Manage a high-volume book of business consisting of hundreds of early-stage Y Combinator customers, delivering a personalized, white-glove customer experience at scale through many success strategies.
Guide customers through critical milestones including onboarding, open enrollment, year-end payroll, fundraising, and ongoing growth while building trusted, long-term partnerships.
Partner cross-functionally with Product, Engineering, Support, and Account Management to advocate for customers, improve workflows, identify product enhancements, and support renewal and expansion opportunities.

To request a reasonable accommodation, please email accommodations@rippling.com Rippling highly values having employees working in-office to foster a collaborative work environment and company culture.

This listing is sourced directly from Rippling's careers page and normalized into a canonical job model.