RingCentral

Senior Business Systems Analyst (NetSuite)

Dallas Fort Worth · Senior · Full-time

Sponsorship not specifiedDetected 30 days ago

SQLData VisualizationAgentic AIComplianceExcelERPAR/VRCommunicationCollaborationProblem SolvingMentoringOrganizational SkillsSarbanes-OxleyNetSuite

About the role

Our agentic voice AI portfolio-AIR, AVA, and ACE-brings together automation, assistance, and insights across the entire conversation lifecycle.
More seamless, intelligent experiences for businesses everywhere.
This role is responsible for managing and driving execution of IT Enterprise Applications and projects to enable transformation, growth, maturity and scale.

Works closely with business partners, internal or external, to understand processes, gaps and goals
Develop and maintain documentation related to developing and modifying business processes and systems
Partner with business, internal and external technology teams to define associated system requirements and solutions
Acts as the liaison between the business units, technology teams and support teams
Business Solutions Design, Delivery & Support:
Work closely with Vendors, Implementation Partners, Architects, Developers and Business Units to ensure technical compatibility and user satisfaction
Work with various teams to investigate Finance production support issues and ensure timely resolution
Manage end-to-end front-line support for finance operations, ensuring timely resolution of tickets and system issues across platforms such as NetSuite, Concur, and Blackline.
Optimize Finance systems and processes to scale with RingCentral's growth by identifying and implementing processes and managing daily issues, reporting, and month-end close that will improve the overall operation and efficiency of the Finance organization.
Work with cross functional teams to develop project milestones and timelines for development, UAT, production validation and go live

10+ years of knowledge and related industry experience implementing, configuring, customizing and integrating one or more SaaS / Cloud /On-prem financial systems (e.g. Oracle Fusion, NetSuite, Coupa, Concur)
7+ years of experience in the implementation, enhancement, and support of Financial ERP modules (AR, AP, PO, GL, FA), preferably within SaaS businesses.
Must be a self-starter, completely independent, thrives in a fast-paced environment, customer centric and have the interpersonal skills necessary to manage business and technology relationships
Advanced knowledge of software and spreadsheet applications, complex formula and macro creation required (Excel
Macros, PivotTables, VLOOKUP), and Tableau Report Building & Oracle SQL knowledge is preferred.

Bachelor's degree in Computer Science/ Engineering, Business Administration, or equivalent practical experience
Must have hands-on experience with NetSuite ERP, including strong technical and functional knowledge.
Hands on experience in the Information technology (IT) sector and integration services to/on ERP, SaaS based applications.
Experience and working knowledge of Oracle Fusion ERP is a plus.
Technical development background and understanding of API patterns, payloads
Expertise in Hire to Retire, Quote to Cash, Procure to Pay Processes ecosystems is a must
Ability to communicate effectively (written and verbally) with both technical and non-technical parties
Must exhibit strong security and confidentiality practices with systems that handle sensitive data
Ability to deal with ambiguity and thrive in a rapidly changing business environment
Demonstrates a proactive, can-do attitude with a strong willingness to learn.
Great organizational skills and attention to detail; able to juggle and prioritize multiple tasks simultaneously
Proactive and forward-thinking attitude and creative problem-solving ability

With $2.5B+ in ARR and $250M invested in R&D annually, we're building the future of AI-powered business communications.

Comprehensive medical, dental, vision, disability, life insurance
Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
Voluntary supplemental health coverage and life insurance
Paid time off and paid sick leave
Paid parental and pregnancy leave
Family-forming benefits (IVF, Preservation, Adoption etc.)
Employee bonus referral program

we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location.

This listing is sourced directly from RingCentral's careers page and normalized into a canonical job model.