laivly

Learning Experience Designer, Customer Enablement

Winnipeg, Manitoba, Canada

Sponsorship not specifiedDetected 4 days ago

Machine LearningSalesOnboardingCustomer SuccessCustomer SupportCommunication

About the role

The team at Laivly is looking for an Learning Experience Designer, Customer Enablement to help customers get the most out of our products.
As we continue to expand our self-service and product-led approach, you'll play a key role in helping customers learn, adopt, and succeed.
This position is remote and open to candidates within Canada.

This is more than a traditional instructional design role.
Deliver customer onboarding and training sessions across our product portfolio.
Maintain and continuously improve our knowledge base and customer enablement content.
Support the development and evolution of Laivly's Partner Portal, partner marketing resources, and partner training and certification content.
A portfolio that demonstrates your instructional design work.
Laivly gives you the opportunity to collaborate and grow your career with a creative, diverse, and passionate team.
It's about sharing your talent and imagination to develop innovative tech that's revolutionizing the way top brands interact with the world.

Use AI tools to accelerate content creation while maintaining high standards for quality and accuracy.
Strong written communication skills and experience creating customer-facing documentation or learning materials.

We work hard and play often, with a flexible environment that works with you.
Our solutions help the world's biggest brands leverage artificial intelligence, machine learning, and digital automation in their contact centers to deliver better customer experiences.
You'll design digital learning content, deliver customer training, and influence how customers experience our products by bringing real-world feedback back to our Product team.
Collaborate across Product, Customer Success, Engineering, Support, and Implementations to create a consistent customer learning experience.

Become a subject matter expert on the Laivly product suite and how it delivers value to customers.
A natural curiosity for understanding software products and explaining technical concepts in a way that's easy for customers to understand.
We are an ambitious company of innovators building and shaping the future of customer service technology.
A career at Laivly means being part of a fun-loving, dedicated team of creatives, risk takers and game changers.

If you need accommodation at any stage of the
application process or want more information on our accommodation policies, please let us know.

This listing is sourced directly from laivly's careers page and normalized into a canonical job model.