Intermedia Intelligent Communications

Intermedia Intelligent Communications

Forward Deployed Engineer

United States

Sponsorship not specified$95k-$150kDetected 21 days ago
JavaScriptPythonRESTOAuthLLMsAgentic AIComplianceProject ManagementHubSpotSalesforceCRMCustomer SuccessZendeskHIPAALeadershipCommunicationCollaboration

About the role

  • Field Deployment Engineer - Professional Services Remote, United States About Intermedia Are you looking for a company where YOUR VOICE is heard?
  • Do you THRIVE in a FAST-PACED work environment?
  • Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better.

Responsibilities

  • Lead customer-facing AI Application deployments from project kickoff through go-live and hypercare.
  • Translate customer workflows into clear business requirements, process flows, and solution designs.
  • Design Contact Center AI workflows including intent recognition, dynamic routing, escalation logic, fallback handling, and post-call summarization.
  • Build and test REST API integrations, webhook configurations, data flows, authentication, and CRM writeback processes.
  • Author test plans, support UAT, lead go-live readiness, and provide structured hypercare support.
  • Partner with Product and Engineering teams to communicate customer feedback, product gaps, and deployment learnings.
  • Create deployment playbooks, integration runbooks, and configuration guides to help scale the Professional Services practice.

Requirements

  • 2-3+ years of hands-on experience in Professional Services, solutions engineering, technical implementation, or customer-facing SaaS/Cloud deployment.
  • Experience deploying or supporting Contact Center technologies, including IVR, ACD/routing, queue management, agent workflows, or reporting.
  • Experience managing customer-facing technical engagements from requirements gathering through go-live.
  • Familiarity with AI-Powered Applications such as Virtual Agents, Conversational AI, AI Routing, LLM-Based Assistants, or similar technologies.
  • Strong understanding of Contact Center architecture, call flows, IVR/IVA, skills-based routing, reporting, and customer experience metrics.
  • Hands-on experience with CRM integrations, APIs, webhooks, JSON/XML data mapping, OAuth 2.0, and basic API troubleshooting.
  • Ability to communicate technical concepts clearly to both technical and non-technical stakeholders.
  • We have a strong track record of growth, profitability, and creating an environment where everyone matters.
  • What's more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years!

Nice to have

  • Preferred experience: 3-5 years in Professional Services, ideally within UCaaS, CCaaS, Contact Center, SaaS, Cloud Communications, or AI Application Deployment.
  • Salesforce, Microsoft Dynamics 365, ServiceNow, Zendesk, or HubSpot implementation experience.
  • Contact Center platform certifications such as Five9, NICE CXone, Genesys Cloud, Twilio Flex, or equivalent.
  • Experience configuring LLM-Based AI Agents, prompt templates, conversation flows, fallback logic, or Voice Agent workflows.
  • Working knowledge of AI Voice Agent platforms such as Synthflow, Voiceflow, Dialogflow CX, Amazon Lex, Google CCAI, or similar.
  • Python or JavaScript scripting ability for lightweight data transformation, API response parsing, or configuration validation.
  • Familiarity with HIPAA, PCI-DSS, TCPA, call recording compliance, or other Contact Center regulatory considerations.
  • Why Join Intermedia Professional Services?

Compensation

  • Intermedia offers a competitive compensation package commensurate with experience, skills, and geographic market.
  • The expected base salary range for this role is $95,000-$150,000 USD, with eligibility for an annual performance bonus.
  • 401(k) with company match.
  • Annual professional development budget.
  • Access to Intermedia's Communications Platform.

Benefits

  • Medical, dental, and vision insurance.
  • Paid parental leave.
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This listing is sourced directly from Intermedia Intelligent Communications's careers page and normalized into a canonical job model.