Alertus

Implementations Manager

Baltimore, MD · Senior

No sponsorship$60k-$84kDetected 672 days ago

SalesforcePublic Speaking

About the role

Our employees are integral to the company's success and impact countless people's lives, safety, and well-being.
We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively.
The Implementations Manager will report to the Sr.

Act as the day-to-day lead for customer implementations
Develop and maintain relationships with key stakeholders to ensure delivery of customer goals and objectives
Document and blueprint configuration, best practices, use cases, value propositions, and other key learnings as Alertus grows and scales into new and emerging markets
Independently and collaboratively drive product adoption to increase product stickiness throughout the lifetime of the contract
Deliver presentations and a premium training experience that inspires each user to utilize Alertus solutions
Analyze customer usage, develop strategies for customer improvement that align with the customer's needs, and act on those plans to drive value independently or collaboratively with the team
Manage internal tasks and account maintenance duties (e.g. SalesForce, internal requests) to ensure activities are updated daily and deadlines are met
Proactively partner cross-functionally with Sales, Marketing, Product Development, and Executive team members to address customer needs and drive account growth

Serve as a trusted partner and technical expert in the Alertus solution for our wide array of customers spanning the government, commercial, education, and healthcare markets.
develop collateral, conduct webinars, and create improved on-demand learning opportunities for our customer base

Company Description At Alertus, protecting people from harm is our mission and our passion.
As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency.
Job Description We are looking for an all-star to play a critical role in driving Alertus' rapid growth.
Manager, Implementations Services, and will be a key player in bringing our mission to life.
Implementation Managers are responsible for driving product implementation, customer satisfaction, and customer growth across the government, commercial, education, and healthcare markets.
This is a customer-centric role where building strong relationships and using your technical background are the keys to successful product implementations.
Our ideal candidate is a self-motivated problem solver with a strong desire to create champions of the Alertus solution.
It's our mission and our passion.

This listing is sourced directly from Alertus's careers page and normalized into a canonical job model.