Gluware, Inc.
Customer Support Engineer
Raleigh, North Carolina, United States · Full-time
Sponsorship not specifiedDetected 21 days ago
JavaScriptMongoDBAWSGCPAzureCloud PlatformsDockerLinuxMachine LearningCustomer SuccessCustomer SupportCiscoLeadershipCommunication
About the role
- We are looking for someone comfortable interacting with customers on a daily basis.
- This full-time position reports to the Sr.
- The shift for this role is EST business hours.
Responsibilities
- Collaborate with Pre-Sales and Sales teams, advising and assisting with automation approaches and customer implementations
- Occasionally assist or lead product training and product demos
- Gluware is hiring a Support Engineer!
Requirements
- Associates degree in Information Technology, Computer Science, or equivalent hands-on experience
- Strong working knowledge of various IT concepts (networking, virtualization, Linux, scripting automation, regex, infrastructure services, etc.)
- Strong verbal and written communication and demonstrated ability to work within a multi-disciplinary and multi-cultural team
- 2-3 years of hands-on networking experience (design, implementation, or operations)
- Strong interpersonal and communication skills - comfortable working with engineers, architects, and leadership teams
- Highly motivated, able to grasp complex concepts, and learn quickly
- Demonstrated ability to prioritize workload, respond quickly to changes, and work with the drive and determination to succeed
- Nice to Have
- Benefits
Nice to have
- 3-5 years of experience with at least one of the following: MongoDB, JavaScript, LiquidJS, Ubuntu, Docker, APIs
- CCNA-level certification or advanced knowledge of networking vendor technologies with one of the following: Cisco, Aruba, Juniper, Fortinet, etc.
- Experience with the following virtualization technologies: VMware vSphere, Hyper-V, KVM
Skills
- VMware vSphere, Hyper-V, KVM
- Experience with or working knowledge of cloud infrastructure deployment (AWS, Azure, GCP)
- A builder mentality - side projects, home lab, personal automation or hardware projects are a genuine plus
Compensation
- We offer a competitive salary and benefits package, real growth opportunities, and a team that genuinely enjoys the work.
Benefits
- Gluware offers employees benefits including medical, dental, vision, life and disability insurance, 401(k), 10 paid holidays and 15 days off per year for paid time off.
Company info
- Provide day-to-day technical support for all Gluware customers, troubleshooting any issues they may encounter with the Gluware platform
- Lead regularly scheduled success engagements, ensuring customers are meeting their goals and requirements with the Gluware platform
- Work with customers to onboard and implement Gluware servers and the Gluware IDE
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This listing is sourced directly from Gluware, Inc.'s careers page and normalized into a canonical job model.