LifeStance Health

IT - Senior Director, Product - Patient Solutions

USA-Remote · Director · Full-time

Sponsorship not specified$200k-$230kDetected 15 days ago

UX ResearchAccessibilityStakeholder ManagementEHR/EMRResearchLeadershipCommunication

About the role

The Head of Patient Solutions is responsible for defining and executing the strategy that simplifies how patients discover, access, and engage with LifeStance services.

Lead a multi-year roadmap for patient experience improvements across systems, processes, and digital products.
Experience & Feedback: Measurement of NPS, satisfaction, and digital adoption to drive continuous improvement.
Partner with the Product & Experience teams to align on requirements, design standards, and delivery sequencing.
Build and mentor a team focused on patient experience analytics, UX research, and digital enablement.
Lead a multi-year roadmap for patient experience improvements across systems, processes, and digital products. Including the following areas of focus:

Qualified candidates must be legally authorized to be employed in the United States
Direct experience in leading full cycle product development from idea to production release and management.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear.
The employee is frequently required to walk.
The employee must be able to lift and/or move objects up to 25 pounds.

Proven track record leading large-scale digital transformation or access improvement initiatives.
Deep understanding of patient access workflows, scheduling systems, EHR integrations (Athena experience preferred), and patient engagement technology.
Strong cross-functional leadership and stakeholder management skills
advanced degree (MBA, MHA, or related) preferred.

$200,000 - $230,000/annually in addition to a competitive bonus plan
LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position.
LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance.
Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.
At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs.
But we make it happen with the best team in mental healthcare.
As the fastest growing mental health practice group in the country, now is the perfect time to join our team!
LifeStance Health Values
Champion accessibility and equity in care delivery through digital and operational design.

We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
LifeStance is an equal opportunity employer.
Please note: This contact is intended solely for accommodation requests.
This contact is intended solely for accommodation requests.

This listing is sourced directly from LifeStance Health's careers page and normalized into a canonical job model.