Amwins
Training Specialist
18700 North Hayden Road Suite 405 Scottsdale, Arizona 85255
Sponsorship not specifiedDetected 25 days ago
ExcelOnboardingLeadershipCommunicationCollaborationPublic SpeakingAdaptabilityOrganizational SkillsMicrosoft OfficeSharePoint
About the role
- Join Us as a Claims Trainer at Amwins Self-Funded!
- Are you energized by helping people learn, grow, and succeed?
Responsibilities
- Facilitate new hire onboarding programs that build consistent foundational knowledge and role readiness.
- Deliver refresher, remediation, and advanced training for tenured employees based on performance insights and business needs.
- Develop and update training materials, job aids, guides, and process documentation to keep content current and easy to use.
- Maintain the Claims training library and knowledge resources (including SharePoint and online documentation) so teams can quickly find what they need.
- Collaborate with Training Developers and Claims Leadership to align training content with workflows, policies, and performance expectations.
- Recommend and implement training improvements using feedback, performance data, and QA findings.
- Partner with Claims Leadership, trainers, quality, and operational teams to support departmental priorities and deliverables.
- Support training for system enhancements, automation initiatives, and process redesigns to drive adoption and consistency.
- Communication & collaboration: Strong written and verbal communication, with the ability to partner effectively across teams and levels.
- Organization & prioritization: Highly organized with strong attention to detail and the ability to manage competing priorities in a high-volume environment.
Requirements
- Manage onboarding schedules, training timelines, and required milestones to support a smooth, on-time ramp for new hires.
- Assess trainee proficiency through observations, knowledge checks, and assessments to confirm readiness for production work.
- Track completion and effectiveness metrics (participation, proficiency, post-training outcomes) and share insights with Claims Leadership.
Nice to have
- Experience in Claims, Stop Loss, Ancillary, or a TPA environment is a plus.
- Industry knowledge: Experience in Claims, Stop Loss, Ancillary, or a TPA environment is a plus.
Compensation
- Annual Bonus Program: Earn incentives through our performance-based bonus program, designed to reward you for achieving key goals and contributing to the company's success.
Benefits
- Access a competitive benefits package from day one, including generous Paid Time Off (PTO) and paid holidays.
- Continual Learning: Thrive in a collaborative, education-focused work environment.
- Annual Bonus Program: Earn incentives through our performance-based bonus program, designed to reward you for achieving key goals and contributing to the company's success.
- Learn more about us at amwins.com/benefits.
- Deliver structured training on claims fundamentals, systems, policies and procedures, reimbursement processes, and professional standards.
- Partner with leaders to address quality trends and close skill gaps through targeted learning solutions.
- Support employees returning from extended leave, role transitions, and system or process changes to rebuild confidence and performance.
This listing is sourced directly from Amwins's careers page and normalized into a canonical job model.