Trend Micro

Sr. Customer Success Technical Advisor

US Off-Site · Senior

No sponsorshipDetected 30 days ago

AWSAzureKubernetesCybersecuritySOC OperationsAccount ManagementCustomer SuccessLeadershipCommunicationCollaborationProblem SolvingCISSP

About the role

The Senior Customer Success Technical Advisor is a strategic, technically skilled post-sales expert responsible for driving deep adoption, credit consumption, and continuous value realization across the customer's licensed capabilities.
They act as the customer's technical guide throughout the lifecycle, removing friction, aligning platform capabilities to business goals, and ensuring investments translate into real, ongoing value.
This role works with a smaller group of assigned customers, enabling highly consultative, outcome-oriented engagements that elevate customer satisfaction, retention, and expansion.

Lead regular adoption reviews, value discussions, and roadmap conversations.
Deliver proactive recommendations based on configuration posture, exposure findings, and usage patterns.
Partner with Customer Success Engineers and Engineering to eliminate blockers and ensure a smooth product experience.
Partner with Account Managers to identify expansion opportunities based on delivered value and emerging customer needs.
Maintain clean and accurate documentation on customer progress, risks, and next steps.
Support renewal and retention motions through demonstrated customer outcomes.
TrendAI™, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk.
At TrendAI™, we're always seeking exceptional talent; people who want to collaborate with the best and push boundaries together.
Here, your work goes beyond building a career.

Our Ideal Candidate...
Five or more years of technical experience in Customer Success, Technical Account Management, post-sales engineering, or cybersecurity consulting.
The ability to interpret usage data and translate insights into actionable adoption plans.
Hands-on experience with SaaS security tools or cybersecurity platforms.
Strong problem-solving skills with the ability to untangle complex technical and operational challenges.
Experience in a fast-paced, customer-facing technical environment.
Candidates must be authorized to work in the U.S. without the need for employment-based visa sponsorship, both currently and moving forward.
Customer-centric with a strong ability to build trust and drive technical conversations.
Proactive, analytical, and outcome-focused, always looking for ways to maximize customer value.
A natural collaborator who thrives in cross-functional environments.
Comfortable engaging both technical and business stakeholders, including executives.
Able to translate technical concepts into customer-aligned business value.
You Have
Strong foundational knowledge in security operations, endpoint and cloud security, identity, networking, or related cybersecurity domains.
Excellent communication, presentation, and relationship-building skills.

Industry certifications such as Security+, CISSP, AWS or Azure, or Kubernetes are a plus.

The Customer Success Technical Advisor is a core pillar of our customer experience. This role ensures customers adopt the right capabilities, operationalize them effectively, achieve measurable security outcomes, and realize continuous, compounding value from their investment.
This role directly influences customer satisfaction, credit consumption, GRR, NRR, and long-term partnership success.
Develop and execute capability-specific adoption plans that move customers up the maturity curve.
Guide customers through the "Activate, Adopt, Integrate, Realize Value" journey.
Serve as a trusted technical advisor and help customers align platform capabilities with operational and security goals.
Guide customers on best practices for configuration, integration, and execution of platform features.
Work closely with Solution Engineers to help customers explore additional outcomes and prepare for advanced use cases.
Collaborate with Solution Architects to support customers pursuing high-complexity or cross-domain adoption.
Lead onboarding activities to ensure customers achieve fast time-to-value.
We are committed to fostering a professional, respectful, and inclusive work environment that promotes collaboration and high performance.
At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world.

This position does not offer sponsorship for work permit applications or renewals, either now or in the future.

This listing is sourced directly from Trend Micro's careers page and normalized into a canonical job model.