Current
Training Lead, Risk Operations
New York, NY
Sponsorship not specified$95k-$130kDetected 14 days ago
CompliancePerformance ManagementLeadershipCommunicationOrganizational Skills
About the role
- Disputes are the primary focus, with organizational responsibility for training coverage across the broader Risk Operations function as the team grows.
Responsibilities
- Own and continuously improve the disputes training curriculum, ensuring content is accurate, current, and aligned to Current's regulatory and operational standards across every team handling disputes
- Design, build, and maintain training content for disputes operations across formats including onboarding modules, procedural guides, regulatory compliance training, and targeted refreshers for both BPO and internal teams
- Partner with the QA Lead to use QA findings, error trends, and calibration insights as the primary inputs for training prioritization, content updates, and remediation programs
- Build and own the formal training program for Current's internal disputes team, including structured onboarding, defined readiness criteria, and ongoing skills development
- Govern training delivery across outsourced partner teams, setting clear standards for content accuracy, regulatory alignment, and quality, and providing direction when updates are needed
- Develop and maintain facilitator guides and delivery materials that support consistent training across in-house and outsourced teams
- Team building activities
- Comfortable working across BPO and internal teams, with the ability to hold external partners to training standards without direct authority
Requirements
- 4+ years of experience in training, instructional design, or operations training, with direct experience designing programs for disputes, fraud, or financial risk operations
- Strong understanding of consumer financial regulations as they apply to disputes, including Reg E, Reg Z, and CFPB guidelines, and the ability to translate those requirements into practical team member training
Compensation
- Competitive salary
Benefits
- Meaningful equity in the form of stock options
- Discretionary performance bonus program
- Medical, Dental and Vision premiums covered at 100% for you and your dependents
- Flexible time off and paid holidays
- Generous parental leave policy
- Commuter benefits
- Fitness benefits
- Healthcare and Dependent care FSA benefit
- Employee Assistance Programs focused on mental health
- Healthcare advocacy program for all employees
- Access to mental health apps
- Demonstrated experience designing and delivering multi-format training content including onboarding programs, procedural guides, e-learning modules, and scenario-based exercises
Company info
- We are looking for a Training Lead, Risk Operations to join our growing Risk Operations team in New York.
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